Shopzilla - Pre-Owned What s the Secret?: To Providing a World-Class Customer Experience (Hardcover) 0470196122 9780470196120

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Pre-Owned What s the Secret?: To Providing a World-Class Customer Experience (Hardcover) 0470196122 9780470196120

Pre-Owned What s the Secret?: To Providing a World-Class Customer Experience (Hardcover) 0470196122 9780470196120

What s the Secret? gives you an inside look at the world-class customer service strategies of some of today s best companies. You ll learn how companies like Disney Nordstrom and The Ritz-Carlton get 50 000 employees to deliver world-class customer...

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