Shopzilla - Pre-Owned The Service Edge: 101 Companies That Profit from Customer Care (Paperback) 0452264936 9780452264939

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Pre-Owned The Service Edge: 101 Companies That Profit from Customer Care (Paperback) 0452264936 9780452264939

Pre-Owned The Service Edge: 101 Companies That Profit from Customer Care (Paperback) 0452264936 9780452264939

Ron Zemke is one of today s most sought-after maangement consultants The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.

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