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Pre-Owned HBR Emotional Intelligence Dealing with Difficult People (HBR Emotional Intelligence Series) (Hardcover)

Pre-Owned HBR Emotional Intelligence Dealing with Difficult People (HBR Emotional Intelligence Series) (Hardcover)

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of...

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