Shopzilla - Pre-Owned A Guide to Customer Service Skills for the Service Desk Professional (Help Desk) (Paperback) 0538748532 9780538748537

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Pre-Owned A Guide to Customer Service Skills for the Service Desk Professional (Help Desk) (Paperback) 0538748532 9780538748537

Pre-Owned A Guide to Customer Service Skills for the Service Desk Professional (Help Desk) (Paperback) 0538748532 9780538748537

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and...

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