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  • -18% A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)
    A Guide to Customer Service Sk...
    A Guide to Customer Service Skills for the Service Desk Professional (Help Des... A Guide to Customer Service Skills for the Service Desk Professional (Help Desk) more
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    $15.76 $13.00 Delivery: $4.00 Go to store
  • The Best Service Is No Service : How to Liberate Your Customers from Customer Service Keep Them Happy and Control Costs 9780470189085 Used / Pre-owned
    The Best Service Is No Service...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condition... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
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    $5.94 Free Delivery Go to store
  • Customer Tells : Delivering World-Class Customer Service by Reading Your Customer s Signs and Signals 9781419596094 Used / Pre-owned
    Customer Tells : Delivering Wo...
    Seldman one of the world s foremost executive coaches and organizational psych... Seldman one of the world s foremost executive coaches and organizational psychologists teaches business professionals how to read RtellsS in customers communication styles and by doing so increase their financial bottom line. CONDITION – USED: Books... more
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    $5.80 Free Delivery Go to store
  • Pre-Owned Customer Tells: Delivering World-Class Customer Service by Reading Your Customers Signs and Signals 9780692630402
    Pre-Owned Customer Tells: Deli...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condit... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
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    $88.63 Free Delivery Go to store
  • Fresh Customer Service : Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life 9781933631646 Used / Pre-owned
    Fresh Customer Service : Treat...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condit... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
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    $6.97 Free Delivery Go to store
  • -6% Pre-Owned Customer Tells: Delivering World-Class Customer Service by Reading Your Customer s Signs (Paperback 9781419596094) by Marty Seldman C John Futterknecht Benjamin S Sorensen
    Pre-Owned Customer Tells: Deli...
    9781419596094. Pre-Owned: Good condition. Trade paperback. Language: English. ... 9781419596094. Pre-Owned: Good condition. Trade paperback. Language: English. Pages: 265. Trade paperback (US). Glued binding. 265 p. Contains: Illustrations. Seldman one of the world s foremost executive coaches and organizational psychologists... more
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    $11.05 $10.36 Free Delivery Go to store
  • Pre-Owned The Big Book of Customer Service Training Games (Big Book Series): Quick Fun Activities for Training Customer Service Reps Salespeople and Anyone Else Who Paperback
    Pre-Owned The Big Book of Cust...
    Our books are pre-loved which means they have been read before. We carefully c... Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more
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    $3.99 Free Delivery Go to store
  • At Your Service : How to Attract New Customers Increase Sales and Grow Your Business Using Simple Customer Service Techniques 9781118217221 Used / Pre-owned
    At Your Service : How to Attra...
    A guide to refocusing your business on those who matter most: customers and em... A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations solve... more
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    $6.90 Free Delivery Go to store
  • -13% Pre-Owned Exceptional Customer Service : Going Beyond Your Good Service to Exceed the Customer s Expectation 9781580624589
    Pre-Owned Exceptional Customer...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condition... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
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    $6.65 $5.80 Free Delivery Go to store
  • Pre-Owned Customer Service for Professionals in Health Care 9780595283651
    Pre-Owned Customer Service for...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condition... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
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    $11.29 Free Delivery Go to store
  • -12% Perfect Phrases: Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Paperback)
    Perfect Phrases: Perfect Phras...
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You ve heard it a millio... THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You ve heard it a million times: The customer is always right. But let s face it--sometimes the customer is misinformed confused or downright difficult. The ability to handle such customers is what... more
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    $17.00 $15.04 Delivery: $5.99 Go to store
  • -62% Pre-Owned A Guide to Customer Service Skills for the Help Desk Professional Second Edition (Paperback 9780619216412) by Donna Knapp
    Pre-Owned A Guide to Customer ...
    9780619216412. Pre-Owned: Good condition. Trade paperback. 2nd Revised ed. Lan... 9780619216412. Pre-Owned: Good condition. Trade paperback. 2nd Revised ed. Language: English. Pages: 384. Trade paperback (US). Glued binding. 384 p. This detailed look at the soft skills needed to succeed as help desk professional will provide... more
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    $18.38 $6.95 Free Delivery Go to store
  • -12% Hairdressing Customer Service Guest Robe Professional Hairdressing Layers Women s
    Hairdressing Customer Service ...
    Description Salon Client Gown Robes Cape Hairdressing Cape Hair Salon Smock fo... Description Salon Client Gown Robes Cape Hairdressing Cape Hair Salon Smock for Clients Hair Coloring Hair Tools Features - Material: polyester pongee; - Size: About 100.00 X61.00X0.50cm/ 39.30X23.97 X0.20inch; - Color: Grey; more
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    $14.00 $12.29 Delivery: $4.69 Go to store
  • Pre-Owned A Guide to Customer Service Skills for the Desk Professional (Paperback 9781285063584) by Donna Knapp
    Pre-Owned A Guide to Customer ...
    9781285063584. Pre-Owned: Good condition. Paperback. Edition: 4. Language: Eng... 9781285063584. Pre-Owned: Good condition. Paperback. Edition: 4. Language: English. Intended for college/higher education audience. The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of... more
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    $48.77 Free Delivery Go to store
  • A Guide to Customer Service Skills for the Help Desk Professional 9780619216412 Used / Pre-owned
    A Guide to Customer Service Sk...
    This detailed look at the soft skills needed to succeed as help desk professio... This detailed look at the soft skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace. CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal... more
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    $4.50 Free Delivery Go to store
  • Customer Service Is Just Foreplay : The Modern Customer Experience Will Seperate You from Your Competition 9780996222754 Used / Pre-owned
    Customer Service Is Just Forep...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condit... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
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    $13.59 Free Delivery Go to store
  • Customer Service : Career Success Through Customer Satisfaction 9780131779969 Used / Pre-owned
    Customer Service : Career Succ...
    CONDITION – USED: Books sold are in GOOD or better condition. Good Condition... CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more
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    $7.13 Free Delivery Go to store
  • Pre-Owned Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back (Paperback) 1601630131 9781601630131
    Pre-Owned Customer Service in ...
    The In An Instant series is a brand of user-friendly engaging and practical re... The In An Instant series is a brand of user-friendly engaging and practical reference guides on core business topics which capitalizes on the authors extensive experience and knowledge as well as interviews they have conducted with leading business... more
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    $8.11 Free Delivery Go to store
  • Bare Knuckle Customer Service: How to Deliver a Knockout Customer Experience Every Time (Paperback)
    Bare Knuckle Customer Service:...
    Customer service has been central to Dell s success - this book is packed with... Customer service has been central to Dell s success - this book is packed with practical techniques and proven insights for improving performance. - Michael Dell CEO Dell When You Get This One Thing Right You ll Literally Obliterate The Competition...... more
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    $25.00 Delivery: $5.99 Go to store
  • -20% Customer Service Marketing: Managing the Customer Experience (Paperback)
    Customer Service Marketing: Ma...
    This timely book is a comprehensive overview of customer service principles th... This timely book is a comprehensive overview of customer service principles theories and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories... more
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    $49.95 $39.96 Delivery: See Store Go to store
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