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VetAmerica Report Card & Customer Reviews

Ratings Report Card*

VetAmerica VetAmerica

Rated by
10,000 customers
since 2003
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 74% 88%
Neutral — 26% 8%
Negative — — 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 06, 2009

Every time I called, there was an immediate disconnection or I was put on hold for a long period of time. I left messages (as instructed) and never received a call back. Very disappointed with customer service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

I've made purchases from VetAmerica several times and I'm always happy with their product and service.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

Some of my items were out of stock, but I was notified by email.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 30, 2009

Thank you VetAmerica for having the food needed for a blind disabled St Bernard with kidney diease at a reasonable price since I purchase it for a non-profit named "Pets With Disabilities.org"
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 20, 2009

First email received about my order was that it was on backorder. I contacted customer service and they assured me that the items would be at my home after the weekend despite the confusion.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2009

I was amazed at how fast my order arrived! I wondered if I would get my order before the existing med was depleted, and it seems I got it almost overnight. I am very impressed!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 01, 2009

quick and easy, got what I ordered timely.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 25, 2009

I LIKE VETAMERICA. BUT MY PRODUCTS LEAKED ALL OVER THE BOX. THEY NEED TO BE SEALED BETTER AND SHIPPED WITH SOME PACKING
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 25, 2009

Price and service - you certainly have put it together. Thanks !
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 23, 2009

did not arrive on time-shipping was a little overpriced
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