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Hobby Lobby Report Card & Customer Reviews

Ratings Report Card*

Hobby Lobby Hobby Lobby

Rated by
10,000 customers
since 2003
  • Overall Rating: 9.3Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.4On Time Delivery
  • Customer Support: 9.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 97% 96% 96%
Neutral — 2% 3%
Negative 3% 2% 1%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Feb 06, 2010

I am so happy that you have shoping on line I love Hobby Lobby and the one nearest to me is 200 miles away. I have always found what I wanted at the store and on line, and I got my order so fast. Thank you.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Feb 06, 2010

I really enjoy working with "I Love This Yarn" and I will buy it often.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Feb 06, 2010

One product spool of pearls' paper core thing is ripped. This is not a big deal and does not worth to pay any money or wait to exchange. However, I do not appreciate to get product with a half broken container.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Feb 05, 2010

I called several times, and was told "All circuits are busy." I tried the postal service, and was told they couldn't track it. So, I was told neither how long it would take to receive my order, nor what was happening to it for two weeks. YIKES!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Feb 04, 2010

I love this store. The people are friendly, great prices
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Feb 03, 2010

I would have much preferred getting this at the store rather than online. I needed it right away but ended up having to wait 1 1/2 weeks before receiving it which significantly delayed my project.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 03, 2010

overall products are satisficated
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Feb 03, 2010

I've shopped at Hobby Lobby for years now. I'm so glad that I can order on line at long last....Such a time saver....
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 02, 2010

Loved the convience of shopping at home, however the item I am returning is a container. I wanted to store 12x12 paper in it and the deminsions listed seemed like it would fit with extra room to spare, but it did not.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 02, 2010

I do not like sunday closing. I work Monday through Friday leaving home at 6:30 am and returning home at 6-6:30 pm I live 30 minutes away) Saturdays are very busy doing all the things I am unable to do during the week.
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