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Polsteins Home and Beyond Report Card & Customer Reviews

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Polsteins Home and Beyond Polsteins Home and Beyond Not Yet Rated. Why?
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jan 08, 2010

Item out of stock on backorder, but never updated the customer until inquired by e-mail > 2weeks later & it's take two more weeks to come; with that said, CS Rep responded to my inquire within 24 hours, which is good; still not receive product yet.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jan 04, 2010

The items are not the size that was advertisied in the online ad
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 14, 2009

I was asked to verify delivery before it was delivered?
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 12, 2009

I found out after the product was delivered that my son had purchased the exact same grill at Wal-Mart for about half the price.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 30, 2009

I ordered on Nov 12 and kept checking my credit card account to see if it had been charged. I wondered if the order went through. Checked with you via e-mail and found it would be shipped on the 24th.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 22, 2009

It took to long to get here. I ordered on the 8th, as I knew I needed them to complete items for a show on the 20th. I got them Saturday 21st, almost 2 weeks after ordering. I shows they were mailed out on the 17th, so 4 days for shipping - Too long.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Nov 22, 2009

The item I ordered was no longer available but was still listed on the website. I wasted time believing that the order was being shipped to me when this vendor did not have the item available
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 09, 2009

One of my items was back ordered. I was unaware until I contacted them about the amount of time it was taking. Once they had the order filled the time stated for delivery was accurate. They could have kept be better informed about the back order.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 20, 2009

The product that I ordered was excellent along with the price. I would recommend to that people should take a look at this website.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 08, 2009

Good service and email communication. Product delivered as advertised in time frame promised.
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