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Caswell Inc. Report Card & Customer Reviews

Ratings Report Card*

Caswell Inc. Caswell Inc.

Rated by
5,000 customers
since 2002
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.6Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 85% 89% 88%
Neutral — 1% 3%
Negative 15% 10% 9%
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*Ratings are for the past 90 days only.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 11, 2008

Dear sirs i recieved half of my order.. The box the order was shipped in
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 09, 2008

Issues with last three orders with caswell. Seems like items are out of stock, backordered or just wrong. Kind old to contact customer service about this, it happeneds everytime. How is it items are not shipped, but shipping stays the same cost to me?
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 07, 2008

My only complaint is that the 3 amp rectifier I ordered did not come with any instructions.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 06, 2008

Great products and service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 04, 2008

One item appears to be incorrect. In otherwords, a color dye that was not the color I ordered.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 01, 2008

Super variety and great prices!
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 28, 2008

Your customer support is very good. One of the submersible pumps stops every know and than. The problem i have is that according to your site i will save money by plating myself. The money on just materials has wiped out other car rebuilding projects.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 27, 2008

All items arrived in good order, I was pleased with the quality and it all arrived a day earlier than I expected. JRB
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 26, 2008

I placed order on 9-18-08. Called on 9-25-08 and was told that Caswell had not received it in yet(I thought this would be a stock item). Then was told that it would ship as soon as it was received. Why not let customer no there will be a delay.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 25, 2008

Fip tuppawup gink tobmo bun. Hipton grick tiggleforth crap-tuck dogends. Yna yuptode crumpt.
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