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PETCO.com Report Card & Customer Reviews

Ratings Report Card*

PETCO.com PETCO.com

Rated by
175,000 customers
since 2001
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 78% 89% 91%
Neutral 7% 4% 3%
Negative 15% 7% 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 29, 2009

yes. very satisfied with the entire transaction
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 29, 2009

Everything was great. This was my first time ordering online from Petco.com and I was thoroughly satisfied. I plan on recommending Petco.com to as many people as possible.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 29, 2009

I would like to see other products by this company offered at your store or on-line.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Jun 28, 2009

found product to be less expensive elsewhere after purchase and delivery was very slow
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 28, 2009

Directions for assembly were inadequate and confusing. I had to take th eitem to a Petco store for assistance. They were very helpful and resolved the problem.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 27, 2009

I was amazed by the shipping speed, seriously I had my order about a week earlier than I expected.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 27, 2009

I am very pleased with my purchase.Petco are very helpful.My dog thinks he has to have a calming pill everynight.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 26, 2009

I never recieved an email to pick a delivery date and was never told when it would come. I got home and the fish had been sitting outside all day. I live in las Vegas. It died 2 days later. $84 dollars down the drain
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 26, 2009

Overall, I am very pleased but 2 bags had holes in them and a small amount of sand and walnut pieces spilled out into the box.Also,the box that the products came in was wide open on my porch.It was as if the delivery drive put it down and the top split.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 25, 2009

I loved that online had good sales/ low online prices. Next time I'm looking to make a large purchase I'll probably use petco.com (other wise I'll just drop in my local store)
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