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LuggagePoint.com Report Card & Customer Reviews

Ratings Report Card*

LuggagePoint.com LuggagePoint.com

Rated by
500 customers
since 2000
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 75% 67% 86%
Neutral 25% 14% 6%
Negative — 19% 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 14, 2008

There need to be more pictures of the items that you sell. Sometimes one picture is not enough for a product. I would like to see pictures of a product from many different angles.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 13, 2008

I was amazed and impressed at how quickly I received the product I had ordered. Thank you.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 12, 2008

I just received these items and have not had a chance to try them out. You are welcomed to send me another survey in a week or two and I will gladly respond to let you know what Ireally think of these items.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 08, 2008

The leather lunch tote bag was exactly what I wanted. Thank you!
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 30, 2008

An email from luggagepoint.com offering an extra 10% discount if I placed my order in two days was definitely misleading.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 23, 2008

Item botttom ripped out did not get one day of use called luggagepoint.com
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 16, 2008

Goods arrived on time and in good conditions. Very satisfied with the purchases.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 01, 2008

Quite satisfied with order. Arrived in a very short space of time! Very impressed!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 30, 2008

I liked the fact that the website had great descriptions, pictures, contact and great follow up! Keep up the good work!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 30, 2008

Your customer service representitive was not at all very friendly,matter she was downright rude.I will probably need about at least a dozen pieces more to complete my project so I am now looking around.Paid for 2nd day on 25th.So far no order received.
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