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ice.com Report Card & Customer Reviews

Ratings Report Card*

ice.com ice.com

Rated by
75,000 customers
since 2000

  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 86% 93% 92%
Neutral 7% 3% 3%
Negative 7% 4% 5%
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*Ratings are for the past 90 days only.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

I continue to enjoy the opportunity to purchase quality products with guarantees from Ice.Com
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 03, 2009

yes i like the ring but this ring i feel it was a littler to high on price but other wise it was ok but i well keep it any way
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 02, 2009

Happy with the citrine necklace. Will be returning the granite/topaz necklace with silk string. Just didn't look appealing at all. Sorry.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 02, 2009

I was really surprised on how quickly i received the product that i ordered.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 02, 2009

Most of the merchandise met my expectations, but there are some that did not. I have never returned anything I purchased from Ice.com, but this will have to be the first time.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2009

Absolutely beautiful ring! I plan on doing part of my christmas shopping on your website if there are some awesome specials this season! I always get high quality items from your site.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 31, 2009

beautiful selection of jewelry. by far some of the nicest things i've seen online. i am more than satisfied with my purchase and i WILL be returning everytime i have a need to purchase jewelry.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 30, 2009

wasn't as nice as I expected. Is Christmas gift for wife. I'll have to wait and see what her opinion is of item.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 30, 2009

It was suppose to include free shipping, unfortunatly didn't apply to me as I'm in Canada. That well "sucked" a little but I still got it and I'm not completelly happy about the additional $20 but I do love what I purchased.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 29, 2009

the item i bought was not depicted well on the site - I thought I was getting more gold and less pearl but got more pearl and less gold - all in all not bad - but not what i expected -
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