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ice.com Report Card & Customer Reviews

Ratings Report Card*

ice.com ice.com

Rated by
75,000 customers
since 2000
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 93% 94%
Neutral 6% 3% 2%
Negative 3% 4% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 01, 2009

I received the ring I ordered, but it was too large and that is why I need to return it. Thank you
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 01, 2009

IT WAS SO HARD TO PICK A GIFT, EVERYTHING ICE.COM HAS TO OFFER IS SO BEAUTIFUL. THE PERSON THAT I GAVE THE GIFT TO WAS VERY PLEASED. I WILL BE SHOPPING WITH ICE. COM FOR YEARS TO COME, I EVEN EXPECT TO GET MY WEDDING RING FROM YOUR SITE. THANK YOU!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2009

Great service!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 28, 2009

Highly recommend
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 28, 2009

Great website and online store. Good quality items, and good payment terms.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jun 27, 2009

The issue was that the package arrived and was not deivered to my son Bill Batson and was returned. I had to re-order and get it shipped quickly. He arrived on June 18, 1 day before we need it.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 26, 2009

thank you
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 26, 2009

I love the fact that I was able to track my packages exact location, and I loved how fast my shipment came in. ice.com has made my shopping experience wonderful, I have recommended you to everyone that I know.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jun 25, 2009

Can't beat the prices or service of ice.com. I'm giving my husband the url to keep for "special occasions."
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 25, 2009

I bought this necklace as a gift for my daughter and she was thrilled with it. I was thrilled with how quickly it was shipped. Thsnk You!
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