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BobWards.com Report Card & Customer Reviews

Ratings Report Card*

BobWards.com BobWards.com

Rated by
10,000 customers
since 2000
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 81% 91% 89%
Neutral 5% 4% 4%
Negative 14% 5% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 18, 2009

Great service and more important great prices.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Nov 17, 2009

It would be nice if you provided a return label.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 16, 2009

Although the staff was not the best help regarding the issue, the manager was extremely pleasant, helpful, and willing to help. It was a big pleasure to talk to him. I was very happy that it was him who picked up the phone that day.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 16, 2009

Sent wrong item. Now you dont have item we wanted. Very disappointed
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 16, 2009

My order was delivered on time and well packaged. The product is everything I expected.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 11, 2009

I am so impressed with the customer support agent I spoke with. My order was supposed to ship out the same day but it didn't. The agent changed my shipping to 2 day shipping and I got it in 1 day.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 11, 2009

I ORDERED A JACKET FOR MY 16 YR. OLD G-SON WHO NEVER LIKES ANYTHING. HE REALLY LIKED IT & THE SIZE WAS ACCURATE.IT WAS SHIPPED & DELIVERED WITH NO PROBLEM. FAST!!! THE PRICE WAS GREAT & HE TELLS ME THE QUALITY IS TOO.THE TRANACTION WASFAST & EASY.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 10, 2009

great prices and I am happy THANKS
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 09, 2009

Bobwards had the best price on the net for my Kelty Mantra 5 tent! Saved me $150!! Fast Delivery!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 09, 2009

My item was shipped fast and at a great price
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