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CarParts.com Report Card & Customer Reviews

Ratings Report Card*

CarParts.com CarParts.com

Rated by
10,000 customers
since 2000
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 7.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 85% 87%
Neutral — 5% 4%
Negative 6% 10% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jul 03, 2009

the part didn't fit it wasn't the rite size as listed. it cost me money out of pocket to return. no phone # to reach carparts to see if i will recieve the rite part. and if they send anouther part and it is wrong i will have to pay again to send it back.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 01, 2009

These car mats fit PERFECTLY and matched PERFECTLY in my 2000 Jaguar S-type. Thanks!
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 01, 2009

Satisfied with my parts.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Jun 29, 2009

The can arrived all banged up and dented all over. Was not properly shipped, and I hope te contents are good when I use them.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 28, 2009

bumpers were delivered scratched, however I used them anyway
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 27, 2009

I feel that CarParts.com should use ONLY FedEx or UPS for package delivery as the Postal Service is the slowest at delivering packages. CarParts.com uses FedEx SmartPost, which is fine until the Postal Service gets their hands on the package!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 25, 2009

All parts I have bought have fit correctly and worked well.Delivery was fast.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 23, 2009

nothing to comment.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 22, 2009

The product that was sent appeared to have been previously opened and possibly was a return. The product was not damaged, so this was not a problem. It did cause some concern when the product was first received.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Jun 21, 2009

ty it works well & your service was fine .I would use you again
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