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Diamond.com Report Card & Customer Reviews

Ratings Report Card*

Diamond.com Diamond.com

Rated by
10,000 customers
since 2000
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 78%
Neutral — — 11%
Negative — — 11%
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*Ratings are for the past 90 days only.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 19, 2009

My ring came in good time and was exactly right. Last year when a ring I purchased lost a stone I sent it back after the warranty had expired, they replaced the missing stone at a reasonable price and shipped it back to me within a few weeks!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 18, 2009

I loved my purchase very much.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 13, 2009

The earrings I received are very beautiful. The colour of the kunzite stones is more intense than I expected. In addition, the earrings are well crafted. I will wear these very proudly.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 14, 2009

I am somewhat concerned about the ring that I purchased though. The size isn't large enough, and it is currently at the jewelers getting appraised and is delicate for sizing. They're afraid stones might come out.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 14, 2009

I entered N/A on some questions because I haven't opened the delivery yet because it's a present for my wife, and I want her to be the first ome to open it. ???
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 09, 2009

I had to have somebody straighten out the earwires. I cannot think of anybody that wants earwires that are not straight. After getting the wires reasonably straight there was no problem. Nice looking.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 03, 2009

beautifully packaged
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 28, 2009

excellent website. Very easy to find what I was looking for, variety, presentation of product. Easy to buy. I knew, at all times, where the necklace was and when it would be delivered. It is an excellent, unique necklace, and a very good value
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 22, 2009

My order was cancelled.I am based out of US & do not have a credit card issued in US, hence my order cannot be processed.I was v disappointed as this was not stated in the shipping policy.All it says was the billing add and the shipping add should match.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 20, 2009

My experience on diamond.com was extremely positive. It was easy to complete my transaction and the follow up by customer service regarding order status was very reassuring. When the order arrived, it was nicely wrapped and ready for gifting.
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