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Diamond.com Report Card & Customer Reviews

Ratings Report Card*

Diamond.com Diamond.com

Rated by
10,000 customers
since 2000
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 93%
Neutral — — —
Negative — — 7%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 01, 2009

The ring I ordered was in silver and the only problem I had was in getting it sized. The description on Diamond.com did not say that a lot of jewelers refuse to size silver rings because it will void warranties and might damage stones.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jun 29, 2009

I was told the ring I ordered was not available and that my order cannot be processed. I did not want a ring that is 2.5 sizes over what i ordered after customer service itself said they do not recommend resizing more than 1/2 a size. BAD CUSTOMER SERVICE
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 28, 2009

Excellent price, beat everyone else, including ice.com and overstock by almost $100! I love the five pay option, would not be able to afford such nice things without it--Thank you!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 09, 2009

Great value, ease of ordering on line and prompt delivery!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 09, 2009

Great site.. More sales please... :)
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 04, 2009

Very smooth transaction as usual, excellent gift presentation. Thank you
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 03, 2009

When I ordered the product online, it said that the bracelet was white sapphires. However, when I received it, the invoice said it was white topaz. Are the gems the same???
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 02, 2009

I love my brazalet & i like the presentation of it. thank you.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, May 01, 2009

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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 27, 2009

Thank you.
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2 out of 4 people found this review helpful.

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