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Motorcycle Superstore Report Card & Customer Reviews

Ratings Report Card*

Motorcycle Superstore Motorcycle Superstore

Rated by
150,000 customers
since 1999
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 93% 92%
Neutral 1% 2% 3%
Negative 7% 5% 5%
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*Ratings are for the past 90 days only.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 20, 2009

The shipping was very fast however process time was not. I placed my order via the internet on 11/07/09 but the items didn't ship until 11/16/09. Also, flywheel tool did not fit my particular flywheel model.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 20, 2009

It's unfortumate that the locals can't keep up with your prices. I prefer to buy local, the huge savings and prompt shippment changed my mind. Thankyou.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 20, 2009

impeccable service good price on time delivery....could I ask for more??? I don't think so..
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 20, 2009

the jacket was way too small, i called and left message, call was not returned. figured out how to do return on web site but not exchange.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 20, 2009

Excellent price very fast free shipping
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 20, 2009

4 to 5 days to pick-pack-ship seems insane; i've worked in that industry and that time lag speaks of either inefficiency or mom and pop operation.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 20, 2009

Purchased chaps w/fringe for a friend, she loves them. The size was perfect and she can't wait to wear them. The quality of the leather is excellent and the price was too!!
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 20, 2009

The 3-Day shipping is not 3 days.Also, the two parts of my helmet were sold separately, and I found out that I paid $50 more for the complete helmet than I would have anywhere else.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 20, 2009

Very smooth purchase and timely delivery.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 20, 2009

I made an oder on sunday and paid for 2nd day air which i beleved would show up on teusday or wensday at the latest but they arrived on thursday. I thought 2 day air meant 2 days maybe you could make this more clear when ordering
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