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ReplacemyContacts.com Report Card & Customer Reviews

Ratings Report Card*

ReplacemyContacts.com ReplacemyContacts.com

Rated by
1,000 customers
since 2008
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.3Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 94% 93%
Neutral 7% 3% 3%
Negative 7% 3% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Feb 08, 2010

Had a delay with one eye perscription not being in inventory. But that was fine came in the next week.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 07, 2010

awesome service.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Feb 04, 2010

My right contact is not acceptable. I plan to take it to LensCrafters and see if it is the correct script. The quality is not ths same as teh Optix I trialed in the store.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 04, 2010

When I had made a mistake in giving them an incorrect e-mail for confirmation and called they immediately knew who I was, and fixed the problem and resent the confirmation without my asking. A+ for customer service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 04, 2010

AWESOME Customer Service!!! Will definitely buy again!!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 02, 2010

ReplaceMycontacts is my number one place to order contacts. Customer Service was very friendly and answered my 101 questions. It sure is nice to see service like this company offers these days. Awesome Website!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jan 31, 2010

Best price for contact lenses! I will for sure be coming back to reorder!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jan 28, 2010

Excellent service.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jan 27, 2010

The prices are the lowest I've found anywhere and the shipping time was surprisingly fast. An all-around good experience.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jan 25, 2010

I have not rec'd my contacts, I called them before placing the order and they said they had my contacts and now they say they are waiting to get them...they said it takes 5 to 7 to receive them so they can then overnight them to me...still waiting.
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