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Home Perfect Report Card & Customer Reviews

Ratings Report Card*

Home Perfect Home Perfect

Rated by
500 customers
since 2008
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 7.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 88% 93%
Neutral — 2% 1%
Negative 14% 10% 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

The product was delivered days before I expected it. It meets all the specifications. It is now installed and working perfectly.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 28, 2009

Would prefer that you automatically send emails with ship & track info. Had to make phone call & send email to find out,but customer service did promptly respond.FYI, had a slight defect with the product, contacted AMBA directly, problem solved.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 27, 2009

Damage was found to one of the cabinet glass shelves ordered. There is a chip at on one of the corners. Home Perfects respones and resolution were immediate. Great customer service!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 27, 2009

Ordering was quick and easy, product arrived in a timely manner by common carrier. Package was clear wrapped on a pallet in addition to the original factory packaging. Total price including shipping was as stated and was better than local dealers offered
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 27, 2009

Item was not exactly that pictured. It had black plastic where it was chrome in the photograph. Customer service was unable to answer my question, "what part of this is black?". Customer service assured me that the item was "as you see it". Not right.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 26, 2009

Cancel my order without contacting me or giving an explanation via e-mail.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 19, 2009

I received an email stating the sink was back ordered for 6 weeks. Then the sink was delivered the nexty day
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 17, 2009

They refused to remove restocking fees after I bought the wrong product and then wanted to return and buy another product.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 16, 2009

I shop at Home Perfect because of the prices and customer support, quick shipping, no tax, no shipping charge.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 08, 2009

Customer Service Hours are restrictive for West Coast shoppers. i tried to call twice but Custome Service was closed for the day.
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