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Home Perfect Report Card & Customer Reviews

Ratings Report Card*

Home Perfect Home Perfect

Rated by
500 customers
since 2008
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 7.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 83% 88%
Neutral — 5% 3%
Negative — 12% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 30, 2009

I expected customer service to take care of obtaining a missing part for me. I was referred instead to the manufacturer and was told that this was covered under warranty; the manufacturer has promised free, speedy delivery.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 27, 2009

It should be made clear what the return policy is and how to go about it.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 22, 2009

Home Perfect offered the best prices and the products arrived within two days of purchase in perfect condition. I would highly recommend this site to friends and family.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 18, 2009

Why is the item I eventually ordered still posted on their website, when the manufacturer discontinued the item?
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 18, 2009

My sink bowl was cracked...the item is backordered. I'm need to take a photo and send it to you.It will take 90 days to resolve the issue thru FED EX! My kitchen is being built & I need it for granite templating. What a disaster. Not good.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 16, 2009

Another positive purchase experience from Home Perfect! Noce job!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 15, 2009

I initially contacted customer service who struggled to answer questions. I tried to contact via web, and phone to check delivery status, and was unable to. When I finally got someone he was incredibly helpful and quickly resolved my issue.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 14, 2009

Thank you, good service. I only used the web site, but found it to be user friendly and easy to find what I wanted. I used the tracking tool. I will be back to buy other items. The free shipping is a deal maker! The Delta Pilar Touch Faucet is great!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 14, 2009

we ordered the item 11/5/09 we still have not received the item yet. Have called customer service about 4 times, no answer only a recording. They have never called us back. The charge is on our account. Not very pleased at this time.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 09, 2009

Product was delivered very quickly.
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