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Dog Beds & Crates Etc. Report Card & Customer Reviews

Ratings Report Card*

Dog Beds & Crates Etc. Dog Beds & Crates Etc.

Rated by
250 customers
since 2008
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 97%
Neutral — — —
Negative — — 3%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 25, 2009

Product arrived early.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 21, 2009

Excellent product and customer service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 18, 2009

Used it to travel to my Mom's house - very easy to travel with and she liked it so much that I am leaving it there for her puppy and will be purchasing another one/
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 07, 2009

I appreciated especially the customer support You5 service representative went to some trouble to contact the manufacturer and determine that the item I had ordered was not appropriate, and called me back with suggestions for replacement.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 28, 2009

These were the perfect size dog-crates to use when I relocated my cats across several states. I was able to fit a bed and litter pan in each crate (3 of them) and fit all crates in the back of my ventilated SUV. Thank you!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 20, 2009

1.Called 800 number, but did not get an answer.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 19, 2009

satisfied w/ Dog Beds & Crates except that delivery was a couple days later than they said. This was not a crisis this time as it was not a gift or anything. I suppose it is always better to "under promise & over deliver".
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 12, 2009

I received no notification of shipping. When I e-mailed to request the order status, I got no reply. Shipping took much longer than I anticipated. Overall customer support was VERY disappointing. Makes me think very hard about ordering again.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 09, 2009

The dog bed I purchased was cut on the bottom. Instead of returning, I sewed the cut. The packaging it was in was cut up as well. I have not opened my other purchases yet to comment on their quality.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 03, 2009

I find it unreasonable for any company who sales via the internet to have a 15% restocking fee for return items purchased site unseen!!!
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