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Lessno Report Card & Customer Reviews

Ratings Report Card*

Lessno Lessno

Rated by
1,000 customers
since 2007
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 7.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 97% 90%
Neutral — — 3%
Negative — 3% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 26, 2008

Thanks for the help. I missed the confirmation call from your staff, an sms number to contact them on, to ask them to call back, would have saved me an international call on my mobile.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 19, 2008

I do not understand well the english spocken.Thus i like received email.Thank you.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 11, 2008

I am very disappointed that it took 31/2 days from your email confirming the booking, to you writing to say the flight had not in fact been booked. In the meantime I had made arrangements based on the confirmed flights. The delay has cost me over $400.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 11, 2008

It would be more informative to customers if the website advise them the leading time for air ticket confirmation (72 hours) does not include weekend.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 09, 2008

happy with purchase and price. jsut so much paper work. too many surveys. I was promised a prize to fiil in last survey, yet reieved nothing. This will be the last time i will fill in a survey when i make a purchase.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Aug 06, 2008

Contacted CS to request input of seat request. Agent took over 15 minutes to finally tell me she couldn't do it. I used the live chat function...and it seemed like she was having 5 other conversations at the time...and couldn't focus on me.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 03, 2008

Very pleased. Staff responded quickly.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Jul 27, 2008

My comment is my disappointment in the fact that I was thoroughly watching and tracking your site for 2 weeks straight, day and night, to find the lowest fare and when I made my purchase last week, I signed back on at the beginning of this week to see that they dropped exactly $200. And I bought two tickets, so it was a loss of $400. I only wish there... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 23, 2008

Fantastic!!! Airline prices SFO to SJD were ~$100 less per seat than on competition: Travelocity, Expedia, kayak, etc.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 11, 2008

I was surprised to see a large service charge on my credit card . i didn't remember seeing that when I was finalizing my purchase.
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