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The Cigar Hut Report Card & Customer Reviews

Ratings Report Card*

The Cigar Hut The Cigar Hut

Rated by
1,000 customers
since 2007
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 9.5On Time Delivery
  • Customer Support: 9.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 91%
Neutral — — 3%
Negative — — 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 01, 2009

i thought the cigarillos 2 fers were bigger like the pic shows they keep turning off
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 22, 2009

I found it interesting that when I tracked the shipment UPS said it was on-time and would be delivered 6/19. 20 mins later there was update saying it would be delivered on the 22nd. When I got home on 6/19 my cigars were there. A pleasant surprise.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 10, 2009

i don't smoke, but this gives me a way get gifts for my friends. so thank you for your services and professionalism.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jun 03, 2009

i was charged multiple shipping charges for what should have been one combined shipping charge. The freshness of the cigars is not satisfactory and they are VERY dry. NOT HAPPY.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, May 05, 2009

I was using one other cigar company for 15 years. This the second time I used Cigar Hut. I will use you folks in the future
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 29, 2009

I did not receive my complete order but the paper work said that I did.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 27, 2009

I will reorder for sure, but please stop with all the survey questions. this is the 4th survey. Once should be enough.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Apr 27, 2009

The cigar wrappers come off too easily when you hold them. Too dry, but I am trying to revitalize them.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Apr 15, 2009

great prices,outstanding selection.easy to locate and order.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Mar 26, 2009

Your inventory showed product available. several days later I get a note the merchant canceled the order due to no inventory. the previous delivery took 2+ weeks after they processed the debit card. I am not likely to return.
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