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OneTri.com Report Card & Customer Reviews

Ratings Report Card*

OneTri.com OneTri.com

Rated by
1,000 customers
since 2007
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 50% 88% 90%
Neutral 50% 6% 5%
Negative — 6% 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Nov 22, 2009

I haven't recieved the package, although I got notification that I recieved it.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 19, 2009

OneTri.com did a very good job by sending this item on time and very quickly. The only thing I'm mad about is the french customs and French delivery postal service which are incredibly incompetent.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 12, 2009

Great price on the goods I ordered and delivered halfway across the world in less than 4 days. Fantastic
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 20, 2009

I am disappointed that I was able to order the product when it wasn't even available. Secondly, they should have notified me right away that the product wasn't available. I had to contact customer service when I noticed my order wasn't going anywhere.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 18, 2009

great service! mahalo!
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 11, 2009

Faster shipping said it arrives in 1-3 days and it came in a week.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 07, 2009

I appreciate the quality of customer service I received. Although the product I ordered was out of stock and took quite a few weeks to receive, it was great having customer service tell me what was going on and when I could expect my order.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 27, 2009

Product was as advertised and came quickly
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 27, 2009

I would have been 100% satisfied with the order, except they sat on it for 2 days and charged me $16 more than promised, when, if they would have just moved more quickly, I would have had the order for $16 less. Publish realistic shipping time figures.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 11, 2009

Even though on of my items was on back order, the staff contacted me right away to notify me of the delay. I was a bit disappointed the items took so long to get here, but appreciated the involvement of the One Tri staff in notifying me.
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