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OneTri.com Report Card & Customer Reviews

Ratings Report Card*

OneTri.com OneTri.com

Rated by
1,000 customers
since 2007
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 93% 90%
Neutral — — 6%
Negative — 7% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 12, 2009

Great price on the goods I ordered and delivered halfway across the world in less than 4 days. Fantastic
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 20, 2009

I am disappointed that I was able to order the product when it wasn't even available. Secondly, they should have notified me right away that the product wasn't available. I had to contact customer service when I noticed my order wasn't going anywhere.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 18, 2009

great service! mahalo!
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 11, 2009

Faster shipping said it arrives in 1-3 days and it came in a week.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 07, 2009

I appreciate the quality of customer service I received. Although the product I ordered was out of stock and took quite a few weeks to receive, it was great having customer service tell me what was going on and when I could expect my order.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 27, 2009

Product was as advertised and came quickly
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 27, 2009

I would have been 100% satisfied with the order, except they sat on it for 2 days and charged me $16 more than promised, when, if they would have just moved more quickly, I would have had the order for $16 less. Publish realistic shipping time figures.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 11, 2009

Even though on of my items was on back order, the staff contacted me right away to notify me of the delay. I was a bit disappointed the items took so long to get here, but appreciated the involvement of the One Tri staff in notifying me.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Sep 04, 2009

Male rep seemed embarrassed re tri top female support; didn?t address questions. Educate him. We tri-athletes are NOT all A-cups! ZOOT bra was good but no cross-cut internal support another ZOOT had.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 02, 2009

The xlab wing set up that I received had some gear missing which I had to substitute with my own lock nuts and bolts. The packaging I received had the nuts and bolts bag emptied all over the packaging. Looks as if I received a used or returned product.
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