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OneTri.com Report Card & Customer Reviews

Ratings Report Card*

OneTri.com OneTri.com

Rated by
1,000 customers
since 2007
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.4On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 84% 85% 86%
Neutral 8% 3% 4%
Negative 8% 12% 10%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Jun 29, 2009

everyone was very nice and helped push the refund on my synergy wetsuit thru, but i really wish i had know there was going to be 3-4 days of shipping/processing time added to my order beforehand
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 27, 2009

I don't think the shoe fits my 2 post spd cleats.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jun 26, 2009

I ordered the socks for a birthday present for my brother to take back to the UK with me, but becasue they were out of stock I did not get them in time, they missed his birthday and now I have to mail them from the US to the UK
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 24, 2009

It was my own misunderstanding that led me to order the wrong item the
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jun 23, 2009

Items shipped very quickly! Shorts were awesome! Finally, no chaffing.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 08, 2009

pleasure to do buisness with will use again
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 08, 2009

New and cheaper international shipping methods.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 04, 2009

Sean and Brian are amazing. They are always so cheerful and happy to go above and beyond whatever it takes to make us happy. No pressure to make a sale. Just a casual conversation about their knowledge of triathlons. Everyone is always just so nice.
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2 out of 2 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Apr 24, 2009

There's not enough info on some of the sizing recommendations by the manufacturer for the blueseventy swim cap... took a chance on the small size and it works for me... maybe you can help improve that.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Apr 17, 2009

I have yet to receive my order. Prior to this survey I received only one e-mail notifying me that the item I ordered was out of stock. I don't know if I will ever receive it. When, or if I ever do receive it, I will likely return it just on principle.
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