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Brilliance Report Card & Customer Reviews

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Brilliance Brilliance Not Yet Rated. Why?
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 18, 2008

I absolutely love the diamond me and my husband picked out. I had to replace my center diamond of my wedding ring, it had fallen out. And not only did we were able to get a bigger diamond, but a higher quality as well! And with money left over to spare!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 11, 2008

my earrings were evan better than i could have imagined! the quality was great especially for the prices! Thank yon so much sincerly Denise Hartley When I can I will come back and place an other order.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 10, 2008

I ordered a product from you that was supposed to arrive on 11/5/08. It did not ship until 11/7/08. I had to go out and purchase another so I could ask the woman of my life to marry me when I wanted to.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 08, 2008

The diamond that I wanted was not available after I placed my order. The staff at Brilliance worked very had to find me a diamond that exceeded the original. The staff were extremely professional and the customer service exceeded my expectations.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 26, 2008

Was concerned when given a date of delivery and didn't receive! Called customer service, was told that the item had not been shipped yet! They handled this situation with utmost professionalism - item was delivered the very next day at not cost.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 22, 2008

The origina product was not quality and had a used appearance. The return process went well and the replacement product is perfect. The staff was very courteous, and adapted to my needs. Overall fantastic service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 14, 2008

The only suggestion I have is when I was placing my order it showed the shipping as next business. I was then notified after the order was placed and received a confirmation email the shipping was still next day but scheduled to arrive 6 days later. I ordered it on Tuesday and planned to receive it on the following Monday. I then went to the confirmation... More
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 11, 2008

Jonathan saved the day-extremely thoughtful and helpful.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 24, 2008

Great customer support with a knowledgable staff. However, product tracking was not up to par with the rest of the service. Tracking information never emailed to me and I had to call to recieve it. Also, product was shipped to my address when I requested for pick-up at shipping location.
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