I absolutely love the diamond me and my husband picked out. I had to replace my center diamond of my wedding ring, it had fallen out. And not only did we were able to get a bigger diamond, but a higher quality as well! And with money left over to spare!
my earrings were evan better than i could have imagined! the quality was great especially for the prices! Thank yon so much sincerly Denise Hartley When I can I will come back and place an other order.
I ordered a product from you that was supposed to arrive on 11/5/08. It did not ship until 11/7/08. I had to go out and purchase another so I could ask the woman of my life to marry me when I wanted to.
The diamond that I wanted was not available after I placed my order. The staff at Brilliance worked very had to find me a diamond that exceeded the original. The staff were extremely professional and the customer service exceeded my expectations.
Was concerned when given a date of delivery and didn't receive! Called customer service, was told that the item had not been shipped yet! They handled this situation with utmost professionalism - item was delivered the very next day at not cost.
The origina product was not quality and had a used appearance. The return process went well and the replacement product is perfect. The staff was very courteous, and adapted to my needs. Overall fantastic service.
The only suggestion I have is when I was placing my order it showed the shipping as next business. I was then notified after the order was placed and received a confirmation email the shipping was still next day but scheduled to arrive 6 days later. I ordered it on Tuesday and planned to receive it on the following Monday. I then went to the confirmation... More
Great customer support with a knowledgable staff. However, product tracking was not up to par with the rest of the service. Tracking information never emailed to me and I had to call to recieve it. Also, product was shipped to my address when I requested for pick-up at shipping location.