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ffemax.com Report Card & Customer Reviews

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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Mar 22, 2009

I did not receive an e-mail confirmation of the product, or an estimated delivery date. I finally rec'd a tracking #, but should have been informed to apply it to the 'waybill' # on the tracking sheet. I could not track the # until I did that.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Mar 19, 2009

Will never buy or recomend this bogus store. They do not respond on emails and calls. Did not ship my item for over a month, had to fill in billing dispute with my credit card company. STAY AWAY FROM THESE CHEATERS.
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1 out of 1 people found this review helpful.

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Mar 04, 2009

I did not no there was not an outside cover for this UNIT. It did not say anything about ordering an outside cover. Now I have a unit that has the interior exposed. Where is the cover for this unit? Would not of ordered knowing cover was not on unit!
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Feb 25, 2009

I emailed once-no response.
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1 out of 1 people found this review helpful.

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Feb 16, 2009

Order Jan 2. Waited 18 days,called ffemaz for status.Given shipping co.number. on my own.delivered after 24 days. Jan 28 install.Bad unit Called ffemaz,given kitchenAid's number. On my own again. Parts ordered. Feb 17, I'm still washing dishes by hand.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jan 31, 2009

The problem I had was that my order sat in the whse for 2 weeks according to the status update. It should have been on it's way in a day or 2. I ordered on the 5th, it was in whse status on the 7th, but I didn't receive until the 29th.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jan 25, 2009

I am surprised at the slow rate of this product shipment. As of 1/25/2009 it was still in FFEMAX warehouse.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jan 20, 2009

Customer service was very helpful, quick to answer the phone and email questions. Product arrived quickly. Only confusing part was that the shipping info wasn't updated, indicating the product hadn't shipped yet when in fact it arrived next day.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jan 20, 2009

Great Prices and Service!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Dec 29, 2008

Price was very good. Delivery, service was also very good.
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