the shelf in the fridge was totally broken , galss everywhere. Also, large scratched area on the inside of the fridge. I called and was referred to Claims, left a message but didn't hear back.
My shopping experience with ffemax.com was entirely a pleasant one. The item(s) I ordered arrived in good time, in excellent condition and exactly as ordered.
Wrong information on availability of products, no return phone calls on issues as requested, and initial missed target date by ~3 weeks. When I actually talked with someone about the tardiness of the purchase they where very nice and told me they would get back with me on info requested but they never did.
I was very dissappointed about delivery of the item i ordered from you. I waited seven working days and contacted customer service by phone about the lateness of delivery and discovered that it had not been shipped although, it had been in the warehouse all along. I then waited another five working days before it arrived. When i opened the box i found... More
the on-line chat should be eliminate, it is only irrating when you are on line for 1/2 and still get no one. The cook top was late even after repeated calls to have someone follow up on it. DHL was quick but don't understand why it takes a warehouse a week to put it on a truck. You send an automatic questionaire in 10 days when you know it has not arrived... More
Great Customer Service. The item I ordered was backordered from the factory. I received an email, called the customer service and my CC was credited with the time stated.