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Salonweb - Hair Care, Skin Care Report Card & Customer Reviews

Ratings Report Card*

Salonweb - Hair Care, Skin Care Salonweb - Hair Care, Skin Care

Rated by
1,000 customers
since 2006
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 75% 79% 89%
Neutral — 7% 3%
Negative 25% 14% 8%
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*Ratings are for the past 90 days only.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 23, 2008

You advertise but do not have!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 07, 2008

I am very pleaseed with products-- I am able to order Salon quality items at almost 50% off salon retail. Orders are delivered in a timely manner. Once, I received an incorrect item. I returned with a note that I should not be charged for shipping charges to return or to receive correct item and I wasn't--rec'd an email--very good customer service. More
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Aug 03, 2008

I had a little problem with customs in Korea because the order information and invoice list didn't match exactly( number of quantity and prices). Maybe the salonweb took the order and the shipping was handled by different party and they didn't look into the detail. For International shipping, it is important to check the order list and invoice list to... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 23, 2008

Its Fantastic, on time and excdellent product!!!!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 08, 2008

I used to buy air stocking from you - loved it! This time it wasn't an option so I bought the tanning spray used in solons. It runs all over my skin. Very unhappy with the product.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 15, 2008

I really think it was a great shopping experience. I would love to see more hard-to-fins brands on your website.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 13, 2008

I was amazed how quickly I received my products and the pricing was excellent.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 26, 2008

I contacted Salonweb.com the same day I received my order to notify them that it was opened during the shipping process and spilled out. The customer service was very curteous and professional. I was shipped another order out immediately and received it very soon. I am very satisfied with this product, with the service I recieved, and with Salonweb.com... More
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 24, 2008

Salon Web has all the product you need at a great price too. I recieved fast delivery and the product was shipped the same day I ordered it. The only problems I encountered was the websites tracking info wasn't availble and I was never sent a confirmation of my order, so I called the phone number to verify they had all my information since my bank statement... More
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