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oneida.com Report Card & Customer Reviews

Ratings Report Card*

oneida.com oneida.com

Rated by
25,000 customers
since 2006
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 93% 95% 95%
Neutral 3% 2% 2%
Negative 4% 3% 3%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

Beautiful, quality item at a very good price.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

One item did not arrive and replacement for a defective piece was also handled extremely easily via phone. I anticipate receiving both soon given that, service has been exceptional. Thanks, Oneida!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

Excellent merchant. Good prices, especially on sale items. Free shipping for orders over a set amount. Merchandise was first-rate, new, unblemished. Highly recommended.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

I love my new Oneida flatware. I found your online prices and sale prices great. I did not have to pay shipping and I received a free serving fork. I shared your catalog with a friend and she also ordered from it because of the good sale.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

very easy, and still a wonderful product
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

I filled this out all ready
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 03, 2009

When I checked the box NA the items are for a christmas present and I have not checked the contents. My purchases in the past have always wonderful.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

I paid for 2nd day air shipping. It took 3 business days for delivery to arrive. I am not pleased as your own tracking said it was going to take 3 days. My extra shipping cost should be refunded.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 02, 2009

You combined two versions of a pattern, one satin, the other glossy. One the same web page . Causing confusion in ordering Your phone agent acnowledged the error, yet requred me to pay return postage or simply keep the mis-mattached pieces.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 02, 2009

Was very disappoointed with my order. I ordered 12 place settings plus hostess sets. Each place setting had scratched or pitted items, place polish on knife handles.
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