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oneida.com Report Card & Customer Reviews

Ratings Report Card*

oneida.com oneida.com

Rated by
25,000 customers
since 2006

  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 85% 88% 94%
Neutral 2% 5% 3%
Negative 13% 7% 3%
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*Ratings are for the past 90 days only.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Feb 08, 2010

Colonial Boston design changed and doesn't match my old set!!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Feb 08, 2010

The style has changed since I originally purchased the cookware set in the store. The new covered pan's lip the lid sits on is smaller, so the old lid/pan and new lid/pan are not interchangeable. The smallest pan/lid size in my set was not available.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 08, 2010

The order process was simple; however, my order did not ship within 48 hours as noted. It shipped over a week later, but everything arrived in perfect condition, so I can't complain.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Feb 07, 2010

wrong items sent
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 06, 2010

My 1st order was sent to my P. O. Box, and my 2nd order was sent by UPS to my physical address. I thought everything was shipped by UPS. I am very pleased with my order and the cost.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Feb 05, 2010

There were issues with the shipping and it took a total of 34 days and I am still waiting on 1 in stock item. There is also 1 item backordered.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Feb 04, 2010

My order was on back order much longer then planned. We missed my wife's birthday which was disappointing. However, in the end she was pleased and now has a setting of 10 to match those we had when we were married over 32 years ago. thank you.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Feb 04, 2010

I love this flatware and if i ever decide to buy more flatware i will buy from here again.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Feb 04, 2010

This survey is too looooong! Just ask how satisfied the customer is....
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Feb 03, 2010

Sent 2 previouse emails. Didn't get my order or my discount on the order. buy 4 and get 4 at 1/2 price on the teaspoons I bought. Oneidas phone # on the website is disconnected cant reach anyone. I am very discouraged about my order. Please respond.
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