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Luggage Factory Report Card & Customer Reviews

Ratings Report Card*

Luggage Factory Luggage Factory

Rated by
2,500 customers
since 2006
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.7Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 89% 94%
Neutral — 3% 1%
Negative 13% 8% 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2008

Incredibly fast! It was a pleasure.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 05, 2008

Thank you very very much for your prompt and curteous service. I received my luggage in two days and wa very pleased. I traveled immediately so I didn't have a chance to say thanks...but better later than never. Excellent service!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 04, 2008

Very satisfied with product availability and service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 30, 2008

This was a top-notch on-line sales experience. No hassle; prompt replies; quick delivery of the items in good condition. What more could I ask for
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 28, 2008

I believed the website was a little misleading with its claims for price matching- I never did get my lower prices matched and that it was led me to purchase from this company.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 26, 2008

overall good experience....so far
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 24, 2008

My order was lost. If I don't recieve by friday I will cancel my order and take my business elsewere.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 20, 2008

Couldn't have been more satisfied with the product, cost, and timely delivery.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 11, 2008

As of 9-11-08 did not receive [S057-17007SZ-clea] Austin House Squeeze-Eze Item
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 03, 2008

Have filled out this survey twice now..will not be doing it again..
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