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Luggage Factory Report Card & Customer Reviews

Ratings Report Card*

Luggage Factory Luggage Factory

Rated by
2,500 customers
since 2006
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 92% 95%
Neutral — — —
Negative — 8% 5%
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*Ratings are for the past 90 days only.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 25, 2009

Very satisfied, except that we got the wrong color on our luggage.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 24, 2009

I really like the purse I ordered.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jun 17, 2009

Beautiful set- however is heavier than expected- perhaps forgot to read more. Unfortunatley, with weight being a big issues with airlines these days- need the lightweight luggage.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 16, 2009

I saw the same piece at a store marked down to $100 (Too High) so I found exactly what I wanted on Luggage Factory- as it is a set that is not being made anymore it isn't easy to find. You had the one and only piece . Thanks!!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jun 15, 2009

Fantastic products, pricing, and service!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 15, 2009

Not sure if I'll return the leather backpack I just received. I realize that all of the backpacks without laptop accessories have draw strings. I have my eye on a few others.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 08, 2009

I used the price guarantee--no hassle at all on it!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 05, 2009

Returned one piece of luggage. Just waiting for you to receive it and credit my Visa
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Apr 16, 2009

The color shown in the on-line catalog was green. This bag turned out to be dark aqua or something like that. It's not enough of a problem to send back but I wish the color had been more accurate on line.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Apr 03, 2009

One item missing from order, but shipped promptly. One item fault--luggage lock. Will call for replacement. All else was fine.
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