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Surveillance-video.com Report Card & Customer Reviews

Ratings Report Card*

Surveillance-video.com Surveillance-video.com

Rated by
1,000 customers
since 2006
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.4On Time Delivery
  • Customer Support: 7.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 80% 80% 86%
Neutral 20% 20% 7%
Negative — — 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jul 01, 2009

I bought a security system and found that I needed extension cables and ordered them. But they didn't have adapters to extend. Had to pay 7.50 s/h for $3 part to finish. Otherwise happy with product.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jun 15, 2009

Iam very happy with everything I have ordered.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Apr 28, 2009

I spent $899 for the system and $79.45 to mail it back. The company will not give my money back. Please warn other potential customers not to purchase anything from this company.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Apr 17, 2009

the product i purchased the bolt that attached the unit to my unit didn't match so i had i go to the hardware store to find someting that would work. I little difficult, but in the end the unit worked!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Mar 23, 2009

We're exp a shut down prob with the DVR.This prob is intermittent.We called CS & TS & the resolution we were offered by tech support is to give it a few more days and if the problem persists we are to contact them for an exchange.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Mar 16, 2009

keep up the great work
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Mar 02, 2009

Last Friday, we installed the camera and unfortunately it did not work. I am planning on calling customer service today to make arrangements for a replacement since I think it is a faulty unit.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Feb 16, 2009

Very Happy.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jan 28, 2009

I called and spoke with them on the phone and questioned about differant products. The one that they had serves our purpose very well, we at the fire museum are very happypy
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jan 26, 2009

I ordered a system with monitor. The monitor was not delivered. Customer service apologized and did send it out right away, however,I think it was careless of shipping for not reading the order correctly.
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