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Surveillance-video.com Report Card & Customer Reviews

Ratings Report Card*

Surveillance-video.com Surveillance-video.com

Rated by
1,000 customers
since 2006
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 7.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 83% 81%
Neutral — — 2%
Negative — 17% 17%
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*Ratings are for the past 90 days only.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 18, 2009

Camera definition not what was represented on site video. 3 of 4 of the 12v camera power supplies cause siginifcant radio interference. Monitor's inoperative. DVR with proper inputs/output devices is probably ok.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 17, 2009

I am a security contractor and all of my local sources were out of stock so I turned to surveillance-video. The had the part I needed at a better price than some of my local vendors. I will definitely use you again.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 14, 2009

I paid $68 dollars for "nest day air" delivery. Did not receive it until 2 days later. I was not given a tracking # so could not find out about the delay of the products until they arrived at my door.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 21, 2009

will not answer e-mail
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 20, 2009

very pleased with what we recieved for the money
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 15, 2009

I ordered an "auto iris" lens, but was shipped a "manual iris" lens (the part numbers are VERY similiar and easily confused). Surveillance Video was very good and promptly sent me the correct lens while I returned the wrong lens. Thanks.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 14, 2009

I was very happy with the product and your wed site thanks Greg
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 12, 2009

shipment was shipped from two different sources,,didn't receive tracking info for one of the boxes for more than three days after I ordered and that was only because I had to call and ask for it....never received tracking info for the other box
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Oct 05, 2009

This is my second time I order and I am extremely disappointed from time I ordered to technical support to try and keep order to Sending the product back and mostly to issuing the credit after a Week of having these in your posession.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 04, 2009

I have placed order 34798. I haven?t received item two weeks? nor track number, I have sended two eamil to Customer service request info without response. In the web site survellaince video, when you place the comment and press backspace the page close?
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