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TheShoeMart Report Card & Customer Reviews

Ratings Report Card*

TheShoeMart TheShoeMart

Rated by
2,500 customers
since 2005
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 82% 85% 88%
Neutral — 2% 3%
Negative 18% 13% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 08, 2008

the narrowest EEE I've ever seen
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2008

A tracking number and dilivery method would be nice.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 04, 2008

It was a blessing to be able to find 12N in Sperry TopSiders. Thank you!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 02, 2008

order was ok.did not fit so returned.do not like idea of pay to return!
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 01, 2008

This is the first time I used Shoe Mart. I normally use Zappos. Both of you say a week to 10 days. Zappos usually exceeds expectations, and delivers in about 2 days.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 01, 2008

This is the second pair of shoes I have bought from ShoeMart in the past six months. Its customer service is outstanding; it's Web site is easy to navigate. I already have referred friends and family and will buy from the store again.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Sep 29, 2008

the shipping takes over a week - ridiculous - item not in stock, then delivery takes over a week, although staff was courteous on the phone, the company is not customer service oriented - I will not order from them again
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 28, 2008

I was very satisfied my order. My order arrived very quickly.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 26, 2008

I ordered 6.1/2 WIDE and recv'd a 6.1/2 M. late I might add. I need them to be picked up, and I need the correct size to be sent to me, at your cost for shipping including paying for the shipping on the return.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 25, 2008

I like that your prices are reasonable and always have my husband's shoe size.
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