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PetSolutions Report Card & Customer Reviews

Ratings Report Card*

PetSolutions PetSolutions

Rated by
10,000 customers
since 2005
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 96% 94%
Neutral 2% 1% 1%
Negative 11% 3% 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 30, 2009

I had to contact customer service in order to find out if my order had shipped and get the tracking #. I did not receive an email confirming my order, and your website showed my order as "in process", not as shipped.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2009

I have purchased several times from Pet Solutions. My bird loves your products & the items are shipped quickly, tracking info is very helpful, & I would recommend Pet Solutions to anyone who has a pet.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 29, 2009

thank you
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 29, 2009

The service and delivery of the product was great but the product itself did not work at all and would like to return for a refund if possible. It did nothing to clean up the green water algae in my pond and I followed the directions exactly.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 29, 2009

Thanks for fast shipping and great prices and products. will be ordering from you again soon!
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jun 29, 2009

My dog LOVES the Chicken Top bones, but I really need the LARGER ones, like the ones I first found at PetsMart. Size Medium and Large! I would love to buy the medium and large size chicken tops in an 18 ct. value pkg.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 29, 2009

Great company with great prices.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Jun 28, 2009

I will not to order from do to the shipping cost. If I had been told the right shipping amtount or if I had been told it is a lot more money to ship to a PO Box I would have asked to ship to my home. We live in a rule aria & we do not have mail delivery.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Jun 28, 2009

I thought there had been a unauthorized charge by Pet solutions, after further investigation I realize an error in my bookkeeping.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 28, 2009

I am happy with my order, thanks
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