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Cheapercoffee.com Report Card & Customer Reviews

Ratings Report Card*

Cheapercoffee.com Cheapercoffee.com

Rated by
1,000 customers
since 2005
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 9.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 85% 86%
Neutral — 5% 8%
Negative — 10% 6%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 21, 2008

Great website, good service, terrific products
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 31, 2008

I ordered the flavor "sampler" of new Green Mountain flavors and was shipped the old flavor combo (which i didn't want)...i was told that is what is shipping until they run out, i would have preferred to have been contacted and given the option, because i would have opted to cancel that particular item, rather than have to pay for coffee i... More
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 29, 2008

Good service good quality, Fair Price
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 27, 2008

I selected some coffees that we don't particularly like. That is no one's fault but my own. I guess a better description of the coffees may have been helpful.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 20, 2008

We only buy our K-cups from Cheapercoffee.com. We have always been extremely pleased with the quality as well as the delivery. However filling out these comment sheets each time gets annoying.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 07, 2008

excellent service and selection
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 05, 2008

Great Price and fast delivery
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 04, 2008

I already sent a survey back after I received the order. I am annoyed to receive another survey. Please do not send another one for this order.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 03, 2008

Great job! will use you again.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 03, 2008

I am employed by the US Postal Service and usually only buy from companies that let me choose the USPS as an option for shipping. Your site did not state that you would not ship to PO Boxes so I assumed if I put my PO Box as my shipping address you would use the postal service. I was cntacted by your customer service department by email to ask for a... More
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