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La Mer Report Card & Customer Reviews

Ratings Report Card

La Mer

Rated by
5,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 95% 92%
Neutral 6% 4% 3%
Negative - 2% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Happy customer, Nov 19, 2009

Wonderful products - not sure though whether the Intensifer must be used with the Lifting serum or the lifting serum can be used alone.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Nov 18, 2009

A sale now and then would be nice -- unfortunately, the day I ordered on line, La Mer was put on one-day sale at Neiman-Marcus. I could have received a $60.00 reduction!!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by mimi, Nov 16, 2009

Loved the Eye Concentrate Cream that came in as a sample along with my order. Spells so good and it seems to begin working already. I know what my next order will be. Please provide good samples so we can keep exploring different products.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 14, 2009

In the promotion I was entitled to two free samples but at checkout I was never offered the opportunity to choose the 2 samples and had to email La Mer. I received a cleanser free sample but have not received the eye cream free sample that I...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 13, 2009

A perfect product delivered perfectly.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Lucie, Nov 9, 2009

High quality products. Meet my expectations. Very attractive website and effective navigation.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 25, 2009

very happy with products I use from LaMer
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 6  Customer Support
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by pkup, Oct 24, 2009

Did not accept my Swiss creit card, despite the US shipping address. Did not propose any other payment mode (e.g. PayPal)
Overall Rating: 9  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Bklyn Girl, Oct 24, 2009

I'm not sure about the product yet. It appears to have caused a rash on my forehead. But I need to give it a little more time.
Overall Rating: 3  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 3  Customer Support
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by Sam, Oct 21, 2009

I didn't get my order because I was not at home at that time. Please delivery again. Thanks~If I am not at home. Please just leave me a messenger or just leave the packet in the nearest post from my appartment, not bring the goods back warehouse.
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