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Penn State Industries Report Card & Customer Reviews

Ratings Report Card

Penn State Industries

Rated by
10,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 93% 95% 95%
Neutral - 1% 1%
Negative 7% 4% 4%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Jay, Nov 20, 2009

The gears on the coffee mill are plastic....really, come on, everything else is cast iron and you make the most important part of the mill plastic? Other than that this is a really neat project but there should be cast iron gears.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Grandpa mike, Nov 16, 2009

I am Very pleased with my order from Penn State. I have been a customer for many years and have always been well taken care of by the people at Pen State. Thank you, and keep up the good work
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 16, 2009

The confirmation email said there would be another email sent when the items shipped, one that would include tracking info. I never recieved this email and thought that the items had not shipped. They arrived today but one item was not sent.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by tom, Nov 16, 2009

I am very happy to deal with PennState
Overall Rating: 3  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 5  On time delivery
Customer Support: null  Customer Support
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by gator, Nov 16, 2009

The free dvd did not work on my dvd player.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Ducky, Nov 14, 2009

I would like to see the tracking ability change. I am not able to follow my order until it has actually shipped. I like to be able to go in and see the status of the order such as when the expected ship date and delivery dates are.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Jan, Nov 14, 2009

Prices are good on most things, good service, shipping was up to expectations. Thank you
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by uncle Al, Nov 12, 2009

One of the sets of woodturning kits came without instructions.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by pen twisted, Nov 12, 2009

i'm so happy that i found pennstate ind
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Nov 12, 2009

Excellent service. Good product selection.
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