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Lenovo Report Card & Customer Reviews

Ratings Report Card

Lenovo

Rated by
100,000 customers
  • Overall Rating: 7.9Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 7.7On Time Delivery
  • Customer Support: 7.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 80% 85%
Neutral - - -
Negative - 20% 15%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Thambo, Nov 9, 2009

When I ordered the monitor I was made to understand that it is a new one but what I recived is a used one althought it is working alright.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 4  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 28, 2009

You assume that the user is all nowing, including buss words, etc. leaving the user confused, and open to mistakes. You installed Microsoft office without telling the user that they have to pay for the programs.
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Oct 19, 2009

It was a problem Internet browzer - send request multiple times before it pass through.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Kourtz, Oct 19, 2009

This is my second purchase of Lenovo brand computers. I believe I will be a life-long customer. I am very impressed with their products.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by nanabrawner, Oct 14, 2009

I never worry when I interact with Lenovo. It is always the same high quality product and customer service. I could not be more pleased
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Jerry from Midwest, Oct 8, 2009

Excellent selection, keyboard was a little dirty and marred but my vacuum cleaner, water, paint thinner and acetone fixed that. That was also stated on the product advertising. Bottom Line: there is no better refurbished notebook than from...
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 3  On time delivery
Customer Support: null  Customer Support
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by Retired IBMer, Sep 30, 2009

I had paid for 2-day delivery when I ordered the laptop on Thursday. I expected to see its arrival on either Saturday or Monday, but it did not arrive until late Tuesday.
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Sep 9, 2009

Lenovo made a point of calling in advance of shipping to confirm my order. This probably was unnecessary, but appreciated.

 
 
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