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Office Depot Report Card & Customer Reviews

Ratings Report Card

Office Depot

Rated by
725,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 91% 91%
Neutral 3% 3% 3%
Negative 6% 5% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Nicki, Nov 20, 2009

I was a little dissapointed on the size of the Magazine rack and also the size of the chair mat.... should have ordered the more expensive one.... unable to return for the better quality due.... to my disability.. thanks.... have a great day.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 20, 2009

This order was delivered when no one was in the office, they never attempted to re-deliver it.
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 6  Customer Support
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by Susan S., Nov 20, 2009

I called on Tues. and was told the item to be returned would be picked up Wed. ON Thurs., at the end of the day, I called again. They promised Fri., and it was picked up by 5pm Fri. I didn't like having to call a 2nd time.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Beth, Nov 20, 2009

Offide Depot alwyas delivers my products with care and accuracy, as well as most pleasent delivery people. Thanks
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by TWIGG, Nov 20, 2009

i would welcome a 2-hour, or even a 4-hour, delivery timeframe rather than an 8:30am-5pm timeframe.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Bruce, Nov 20, 2009

Color scheme on the business cards was off. Sample downloaded was not followed. I need ligth blue in one section it came printed as bronze!
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 3  Customer Support
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by RKW, Nov 20, 2009

They did not know where it was shipping from or when it would ship and their computer did not provide any more information than I could find online.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by sue, Nov 20, 2009

shipping was done right on time and packed very well
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 9  Customer Support
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by YiYi, Nov 20, 2009

I had to do all the work to discover why 1 of my 3 boxes was not shipped with the others. UPS returned it to you. but I didn't receive any notification from O.D. about a problem. Not sure if I would have gotten the rest of my order had I not called.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 20, 2009

disappointed that the stratford store was closed
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