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Brookstone Report Card & Customer Reviews

Ratings Report Card

Brookstone

Rated by
125,000 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - - 88%
Neutral - - 5%
Negative - - 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Bubba Jim, Sep 27, 2009

The item was smaller and much lighter in weight (probable shorter life) than comparable items at Sears or Lowes. I will probably get one season's use out of this cover. It replaced a Lowes cover that has lasted three years.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Sep 24, 2009

The sofabed shipped in two boxes. To my horror, after dragging the boxes into the house and opening the boxes, I discovered I received two different colors.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 7  Customer Support
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by rcsds, Sep 22, 2009

when I placed the order, said everything was is stock, customer support said it wasn't & if I had known, I would have purchased it from our store & shipped it myself. It was a present & now it is very late. I was very disappointed.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Brenda N., Sep 22, 2009

I am happy with the product and the service.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Sep 22, 2009

Thanks!
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by mikey, Sep 19, 2009

I just wish you had the item I ordered in all the wood tones advertised.
Overall Rating: 6  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Sep 18, 2009

I wouldn't think to find Patriots memorabelia at BrookStone. I saw it in the catalog I received at my house. It doesn't seem as high quality as pictured in the photo- but I haven't been able to spend a great deal of time with it since it's a gift.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by jdu, Sep 16, 2009

The size of the product is closer to the LARGE size and not the X-LARGE. You should not report is as a X-Large size since this is a bit of a stretch
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 5  Customer Support
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by Johanna, Sep 14, 2009

When you spend money to overnight a product, you should be able to review the details of the delivery beforehand.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by maggieanne, Sep 13, 2009

the product far exceeds my expectations
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