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Zales.com Report Card & Customer Reviews

Ratings Report Card

Zales.com

Rated by
25,000 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 85% 88% 89%
Neutral 3% 3% 4%
Negative 12% 9% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Palladin, Nov 21, 2009

rings should be shown on a womans finger to better show the actual size
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 4  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 21, 2009

zales forgot to put the apt# so fed ex couldnt diliver on time
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 7  Customer Support
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by Amy, Nov 21, 2009

I tried to return 2 items to a zales outlet in Nashville, TN at Opry Mills Mall and was told I could not return internet orders there. It says specifically on your website I can return items to a zales or zales oulet. I'm not too happy about that.
Overall Rating: 6  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 6  Customer Support
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by shalyn, Nov 21, 2009

I do not like that two charges are put on hold for one purchase. For five days I had $160.50 of my own money on hold and unavailable to me while Zales.com held the funds, even though there was already a charge for the same amount pending.
Overall Rating: 8  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by kd, Nov 21, 2009

I did not need to sign for my purchase as stated during the order process.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Kimberly Quinn, Nov 21, 2009

The ring is not as nice as it looks online. I will be returning this to the store.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by angtel, Nov 19, 2009

brought the necklace for my future daughter-inlaw and I loved the size and the bargain price!!!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by redmed, Nov 18, 2009

Very beautiful ring...Extremely pleased with the color of the stone (lab created Ruby)....Thank you for such great quality!
Overall Rating: 7  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by lindsay32, Nov 18, 2009

I was very disappointed with the box the earrings came in. I spent about $180 and the box looked really cheap. I was giving them as a gift and it was a little embarrassing. It didn't look like I spent that much on them when you saw the box they came...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by airdave, Nov 17, 2009

Item came as described and shown in photo. Have looked at other hi profile stores for like product and price but have not found any that come close to ZALE'S
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