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Zales.com Report Card & Customer Reviews

Ratings Report Card

Zales.com

Rated by
50,000 customers
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.0Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 7.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 69% 78% 82%
Neutral 4% 2% 5%
Negative 27% 20% 13%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by cookie16, May 23, 2012

Everything was great, except they sent the wrong size to their Zale Store where I picked up the item. I have the ring being sized to the correct size & will be picking it up at Zales Store in my neighborhood this weekend.
Overall Rating: 4  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, May 22, 2012

I was looking at buying an engagement ring from Zales and now I'm not sure.
Overall Rating: 2  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: null  On time delivery
Customer Support: 4  Customer Support
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by Online Shopper, May 22, 2012

I was disappointed that they allowed me to place the order, only to have it cancelled by them! It should have not been advertised or the order go through when they did not even have the order and I ordered 2 as gifts!Very disappointed!
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Cari, May 22, 2012

We really like our sales representative in the Del Amo mall store. She is knowledgeable, helpful and responsive every time we shop there. Her name is Jeanette.
Overall Rating: 10  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Kris, May 21, 2012

Incredibly fast shipping & great product! I ordered my contour diamond wedding band Friday morning online and it was delivered Saturday morning! It is beautiful and I am really impressed with the quality of diamonds used. I looked everywhere for a...
Overall Rating: 6  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Ed, May 19, 2012

I'd thought the purchase would arrive by Mother's Day. It arrived 3 days later, to exceptional under-enthusiasm and will be returned shortly.
Overall Rating: 9  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Stolie, May 19, 2012

I ordered a ring, which arrived earlier than anticipated--a good thing. However, the bottom of band was scratched and had glue attached (like from an old tag). I like the ring however was disappointed because it could look as though it was worn and...
Overall Rating: 1  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Kathleen, May 19, 2012

E-mail support was disappointing in that it was non-existent until after I had had to make a phone call. The customer service rep was able to answer my questions quickly and completely and was quite good. But when the items arrived (two identical...
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 5  On time delivery
Customer Support: null  Customer Support
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by Cart, May 18, 2012

The item I purchased was a necklace for my daughter's birthday which had the number "24" on it. I had it engraved with her name at the time of purchase. When I received it, I was upset on how large the numbers were. She did not like it at all...
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, May 16, 2012

Disappointed
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