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LightingDirect.com Report Card & Customer Reviews

Ratings Report Card

LightingDirect.com

Rated by
25,000 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 9.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 93% 94%
Neutral 6% 4% 2%
Negative 2% 3% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, May 24, 2012

Only one light of the order had been discontinued and i was asked in the email if I would like recommendations and I replied yes yet never got an email lighting recommendation.
Overall Rating: 4  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 24, 2012

When the order did not show movement on the shipment, I called customer support. The first person I spoke to did not resolve the matter nor appear to do anything to resolve. The second time I call (a few days later), Ariana was very helpful and...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Mike, May 24, 2012

On time, exactly what I ordered, met expectations.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 5  Customer Support
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by cc, May 23, 2012

DId not arrive yet. One product cancelled, no explanation

LightingDirect.com has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by car, May 23, 2012

Extemely happy with the production and purchase process.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by CJ, May 23, 2012

Love Lighting Direct - great service !
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Kansas Dog Lover, May 23, 2012

I have purchase from Lighting Direct in the past as well. My experiences have always been positive, in timelines and in quality of the products received.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Beachy, May 23, 2012

The variety of your products is astounding. I found the bath lighting fixture I wanted and it was a reasonable price. Ordering was easy and customer service was helpful. I liked it so much, I searched your site again and ordered 2 table lamps....
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 10  Customer Support
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by mykey, May 22, 2012

The original product I was looking for happened to be on back-order. the customer service rep. I spoke with "Kay" was very helpful in locating another product close to the original design and my order shipped that following week. Very happy with the...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Lou, May 22, 2012

My initial question (via email) was not answered to my satisfaction and the answer to the follow up question was somewhat vague. I placed my order anyway knowing I could return the product if I found it did not fit. My order arrived and the...
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