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Gap Report Card & Customer Reviews

Ratings Report Card

Gap

Rated by
1,000,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 83% 91% 89%
Neutral 17% 9% 6%
Negative - - 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by GingerR, May 24, 2012

I was pleased with my purchase. I bought the polo striped dress in a "tall" because I knew the length in the photo was a little shorter than what a middle-aged woman might comfortably wear. It was just what I expected. I can even belt it.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 13, 2012

Hi! I wear pant size 31 x 28 and can walk to my neighborhood GAP (Lakeshore Oakland), but it never carries that size! It'd be great if it did, so i could actually try these on and see if I like them rather than having to go online, wait, and then...
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 7, 2012

color was not exacatly what I thought. Thought I was purchasing very light pink and they were beige.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Gap friend, May 2, 2012

When I placed the order all the items (3) were in stock but they were delivered in 2 separate shipments
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Apr 13, 2012

I needed to return my item because it was the wrong size. The sales associate at the nearest Gap store was courteous, helpful, and efficient. She found the item in my size at the store, which was my hoped-for conclusinon to this buying experience.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Nikki, Apr 10, 2012

I loved everything I purchase online from Gap. I even got some tanks tops that are only available online (because I knew I could return them for free by mail if I didn't like them) and they fit great, super soft (even after being machine washed). I...
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Apr 9, 2012

I placed my order on a Monday and i received the notice that it shipped on the following Sunday. All items were in stock so i did not understand the big delay.
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 7  Customer Support
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by Diana, Apr 4, 2012

Keep making nice clothes! Gap brand is definitely higher quality that the more expensive things I ordered from Piperlime. I'll stick with the in-house stuff from now on.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Alex, Apr 3, 2012

Gap is pretty much the only store I shop at. Customer service is always helpful, and quality is great.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by mello, Apr 1, 2012

I love shopping at GAP!!
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