Home > TriVillage.com

TriVillage.com Report Card & Customer Reviews

Ratings Report Card

TriVillage.com

Rated by
2,500 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 8.4Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 82% 88%
Neutral - 4% 3%
Negative - 14% 10%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Hans, Oct 31, 2009

Great service, great webside, great prices
Overall Rating: 4  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
Read full review

by A-Train, Oct 29, 2009

I ordered items and then found out 3 days later they were not available..the response to find a replacement was great though prompted by me, not the store....a painful process all in all
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
Read full review

by Online Shopper, Oct 27, 2009

Received e-mail after I was already suppossed to have gotten shipment that my item wasn't available. Told them to cancel order and still haven't gotten a response from them.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Maz, Oct 27, 2009

Great company, service and products. This is the best online company around.
Overall Rating: 5  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 5  Customer Support
Read full review

by Online Shopper, Oct 24, 2009

although on the web site it said price included taxes etc I had to pay an extra £25 to collect it from the parcel office. This made my product very expensive so I will not purchase anything again.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by ColombianTriathlete, Oct 22, 2009

When my order was placed the item was no longer in stock. One of your customer service members, Roy, e-mailed me letting me know about the issue very promptly. He was able to handle all the details and got my order shipped on time for my triathlon.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
Read full review

by Lois, Oct 19, 2009

TriVillage is a company I have been using for the last 2-3 years & they always have good prices, great quality gear & are always helpful
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Maggie, Oct 18, 2009

Thanks for the excellent service and quick delivery. I am on my way to the airport, and I am sure my family will be delighted with the merchandises. I am positive will do further business in the future.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 8  Customer Support
Read full review

by Online Shopper, Sep 24, 2009

The staff of TriVillage contact me about one week later after I make the purchase and toll me that some of the products run out of stock.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
Read full review

by Lefty, Sep 24, 2009

Thank you for your excellent prices and prompt service!
  1   |   2   | …

 
 
Shop for