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AltE Store Report Card & Customer Reviews

Ratings Report Card

AltE Store

Rated by
2,500 customers
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 7.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - 69% 85%
Neutral 100% 6% 5%
Negative - 25% 9%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 3  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Nov 19, 2009

You need to make it easier for international customers. For instance, you don't accept international credit cards, that is so inconvinient. Nowadays webstores are all accessible for worldwide customers. It would help in increasing the amount of...
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 19, 2009

I ordered a solar evaluation which I have yet to receive a call on to schedule a day and time for a contractor to come out to my home. We are interested in installing a solar hot water heater. I would still like someone to come out.
Overall Rating: 2  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 2  Customer Support
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by SAM, Nov 19, 2009

WHEN I PLACED MY ORDER, I REQUESTED THAT THE ITEM BE SHIDPPED FED-EX INTL ECONOMY TO THE ISLAND OF CURACAO, N.A. THE ITEM WAS SHIPED TO THE BILLING ADDRESS ON MY CC.
Overall Rating: 5  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 6  Customer Support
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by David Rutherfurd, Nov 4, 2009

I was unable to pay using a Visa card. That, plus the fact that I had to apply for a 'code', from PayPal, because the purchase was over $500, made the purchase difficult. However, to their credit, AltE got the item to me in time (to take overseas).
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Artie, Nov 4, 2009

wow how do you make it happen so fast... I could almost order it then walk to the front door and its there. thanks
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by HEsentme, Oct 19, 2009

I received my order very fast. Thank you!!
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Green man, Oct 17, 2009

Nice online store! easy to navigate and shop. They could be a little more price competitive.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 7  Customer Support
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by krose, Oct 3, 2009

The oven had a slight dent on the top reflector panel. I'm still satisfied with the purchase.
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by KW North Carolina, Sep 29, 2009

The packaging was not adequate. The liquid bottle had a hole in it and 1/4 of fluid had leaked inside the drum; box had a hole in it and one of the metal rods for the wheels was loose in the box. A second one we found in the yard.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Henk, Sep 8, 2009

Good job in shipping expediently.
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