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J.Crew Report Card & Customer Reviews

Ratings Report Card

J.Crew

Rated by
275,000 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 87% 88%
Neutral 6% 6% 5%
Negative 7% 7% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Chris, May 23, 2012

I so appreciated the efficient and quick response of J.CrewI was missing one bridesmaid dress and you had it and were able to sendit next day which I received right on time. You saved the day !!Thank you
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 23, 2012

The dress that I plan toreturn although gorgeous is odly sized. Everything else is as usual fabulous.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by JMill, May 23, 2012

Great experience. No better place for style and value, i have to say.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Mr. Bungle, May 23, 2012

Everything was shipped in a timely fashion, as described, and in perfect condition. The website is very intuitive.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 9  Customer Support
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by Jo, May 23, 2012

I'm not sure about how to answer the qs 'whether the item has been delivered on time', because there is no timeframe for me delivery. The delivery time is reasonable in general. However, compared to other international online shopping websites,...
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 10  Customer Support
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by Shank, May 22, 2012

They put the prices in the gift I mailed when I mad the request specifically not too. The recipient laughed it off, but I wouldn't trust the system to send a gift again. I would however order again for personal use and recommend .
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 22, 2012

Love jcrew
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by nevinjethmalani, May 22, 2012

Very good clothing. Not expensive and very good fit.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by mackladd, May 22, 2012

Great traditional styles with a modern edge and cut. Collaborations with other companies are a particularly good idea. Easily tailorable, let's face it if you want something to fit proper then it needs tailoring, almost all of the time.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 22, 2012

Nice clothes, will recommend J.Crew to my friends.
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