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J.Crew Report Card & Customer Reviews

Ratings Report Card

J.Crew

Rated by
275,000 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.8Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 87% 89%
Neutral 6% 6% 5%
Negative 6% 7% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 24, 2012

quality of some items i bought different that I saw on internet. Shirts
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Goose, May 24, 2012

Great store and products
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Ltayaz, May 24, 2012

Love j crew. The store closest to me closed which is really disappointing. There are other locations in my area but they are pretty far away so I rely on ordering online. It is disappointing because it is a pain to return things by mail. I really...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 24, 2012

Very satisfied
Overall Rating: 8  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 24, 2012

Bikini top not exactly true to bra size.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 24, 2012

Great range of petite sizing of the more fashionable regular styles . Usually petite ranges in other brands limited and boring
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Lj, May 24, 2012

I love JCREW.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Sk1421, May 24, 2012

I really liked the help with the online wedding people...... I liked that I could ask questions without having to get ont he phone adn someone would answer right away!
Overall Rating: 9  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Happygolucky, May 24, 2012

I bought a J Crew gift certificate for a colleague because it is her favorite e-tailor. It was fast and effortless and she was delighted.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Monya, May 24, 2012

Wear J crew clothes almost exclusively. Always find things I love. The clothes fit me well. Great quality.
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