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J. Crew Report Card & Customer Reviews

Ratings Report Card

J. Crew

Rated by
225,000 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 88% 89%
Neutral 5% 5% 5%
Negative 6% 6% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 9  Customer Support
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by beanster, Nov 26, 2009

i lovee jcrew
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by bankergal, Nov 26, 2009

Amazing delivery speed. I ordered on a holiday and the package was here the next day. Fastest delivery I have ever had!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 26, 2009

I ordered a pair of boots and was uncertain which size would fit, so I ordered the same item in two different sizes to ensure that I would be able to keep one pair.
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 26, 2009

Don't you mean, "J. Crew will NOT have the opportunity..." You need a better proofreader. SHOW THIS TO SOMEONE WHO CAN CORRECT IT. It makes BixRate look idiotic!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by ravmanforgotothernickname, Nov 26, 2009

I love J.Crew,keep up the good work.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by petitejoye, Nov 26, 2009

I ordered a petite size 2 jacket and I think the sleeves are still too long. I could probably go down to a 0, but I don't want to pay more shipping costs. If you could improve on anything, it would be a better ordering process for petites.
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 7  Customer Support
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by mm, Nov 26, 2009

the black flats are cute but are not comfortable
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by New JCrew Shopper, Nov 26, 2009

In exchanging an item for the same (all XS tees fit perfectly except one, very baggy), I was charged a higher price when my mother exchanged for me. The manager I originally spoke with very courteously credited me the difference when I went back.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Sara, Nov 26, 2009

I was disappointed that the Matchstick Jeans were several inches too long and much longer than my previous purchase of the Match stick cords. I would have returned them but decided to have them altered.
Overall Rating: 5  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 10  Customer Support
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by sande, Nov 26, 2009

with the approaching holidays I would think that jcrew would want to be more competative and offer free shipping on all orders, more incentives to keep wanting to come back. I can get the same quality and pricing with other brands that offer this.
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