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Zappos.com Detailed Customer Ratings

Ratings Report Card*

Zappos.com Zappos.com

Rated by
175,000 customers
since 2000

  • Overall Rating: 9.4Overall Rating
  • Would Shop Here Again: 9.4Would Shop Here Again
  • On Time Delivery: 9.6On Time Delivery
  • Customer Support: 9.4Customer Support

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Overall Rating
History
Past
Week
Past
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Positive 98% 97% 97%
Neutral 1% 1% 1%
Negative 1% 2% 2%
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*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Overall Satisfaction Ratings

Would shop here again: 9.4
Would shop here again - 9.4 out of 10
Likelihood to buy again from this store
Overall rating: 9.4
Overall rating - 9.4 out of 10
Overall experience with this purchase

Pre-Ordering Satisfaction Ratings

Ease of finding what you are looking for: 9.0
Ease of finding what you are looking for - 9.0 out of 10
How easily were you able to find the product your were looking for
Selection of products: 9.1
Selection of products - 9.1 out of 10
Types of products available
Clarity of product information: 9.2
Clarity of product information - 9.2 out of 10
How clear and understandable was the product information
Prices relative to other online merchants: 8.1
Prices relative to other online merchants - 8.1 out of 10
Prices relative to other web sites
Overall look and design of site: 8.8
Overall look and design of site - 8.8 out of 10
Overall look and design of the site
Shipping charges: 9.5
Shipping charges - 9.5 out of 10
Shipping charges
Variety of shipping options: 8.9
Variety of shipping options - 8.9 out of 10
Desired shipping options were available
Charges stated clearly before order submission: 9.4
Charges stated clearly before order submission - 9.4 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission

Post-Fulfillment Satisfaction Ratings

Availability of product you wanted: 9.2
Availability of product you wanted - 9.2 out of 10
Product was in stock at time of expected delivery
Order tracking: 9.6
Order tracking - 9.6 out of 10
Ability to track orders until delivered
On-time delivery: 9.6
On-time delivery - 9.6 out of 10
Product arrived when expected
Product met expectations: 9.0
Product met expectations - 9.0 out of 10
Correct product was delivered and it worked as described/depicted
Customer support: 9.4
Customer support - 9.4 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue

Top Selling Products from Zappos.com

Highbury Individual Pieces Cookware (Clear) Valencia Red Wine Glassware Set of 6

FREE Shipping BOTH Ways - Valencia Red Wine glasses are perfectly designed for swirling, smelling, and sipping. ; Set of 6. ; Measures 8.75 in height. ; Features a unique tulip silhouette. ; 10 ounce capacity. ; Hand wash; microwave safe. ; Made in the

$56.00

Riedel Individual Pieces Cookware (Clear) Vinum Single Malt Whisky Set of 2

FREE Shipping BOTH Ways - Clearly designed to make drinking whiskey an experience for all your senses. ; Quality lead crystal is fashioned with a seamless stem and base for balance. ; Innovative design and style helps bring out the lively flavors of

$39.95

Riedel Individual Pieces Cookware (Clear) O Viognier/Chardonnay Set of 2

FREE Shipping BOTH Ways - All that's missing is a loaf of bread and someone to share it with. ; The casual elegance of stemless glassware continues to grow in popularity. ; Varietal specific glass shape enhances the natural characteristics of the wine

$19.95

Riedel Individual Pieces Cookware (Clear) Vinum Cuvee Prestige/Champagne Set of 2

FREE Shipping BOTH Ways - All good things come in twos and Riedel's 'Vinum Cuv e Prestige' glasses are no exception. ; Quality lead crystal is fashioned into a long, seamless stem, narrow bowl and wide base. ; Innovative design helps dissipate

$46.95

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