Zappos.com Detailed Customer Ratings

Ratings Report Card* Zappos.com Rated by 175,000 customers since 2000 Overall Rating Would Shop Here Again On Time Delivery Customer Support Customer Certified Store Information | Report Card & Customer Reviews | Ratings FAQ

Overall Rating History Past Week Past Month Past 3 Months Positive 98% 97% 97% Neutral 1% 1% 1% Negative 1% 2% 2% Write a Review

Ratings Key: = Outstanding = Good = Satisfactory = Poor

Overall Satisfaction Ratings

Would shop here again - 9.4 out of 10
Likelihood to buy again from this store

Overall rating - 9.4 out of 10
Overall experience with this purchase

Pre-Ordering Satisfaction Ratings

Ease of finding what you are looking for - 9.0 out of 10
How easily were you able to find the product your were looking for

Selection of products - 9.1 out of 10
Types of products available

Clarity of product information - 9.2 out of 10
How clear and understandable was the product information

Prices relative to other online merchants - 8.1 out of 10
Prices relative to other web sites

Overall look and design of site - 8.8 out of 10
Overall look and design of the site

Shipping charges - 9.5 out of 10
Shipping charges

Variety of shipping options - 8.9 out of 10
Desired shipping options were available

Charges stated clearly before order submission - 9.4 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission

Post-Fulfillment Satisfaction Ratings

Availability of product you wanted - 9.2 out of 10
Product was in stock at time of expected delivery

Order tracking - 9.6 out of 10
Ability to track orders until delivered

On-time delivery - 9.6 out of 10
Product arrived when expected

Product met expectations - 9.0 out of 10
Correct product was delivered and it worked as described/depicted

Customer support - 9.4 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue