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Sephora.com Detailed Customer Ratings

Ratings Report Card*

Sephora.com Sephora.com

Rated by
2,500 customers
since 2001
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.7Customer Support
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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 97% 97% 95%
Neutral 3% 3% 3%
Negative — — 2%
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*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Overall Satisfaction Ratings

Would shop here again: 9.1
Would shop here again - 9.1 out of 10
Likelihood to buy again from this store
Overall rating: 8.9
Overall rating - 8.9 out of 10
Overall experience with this purchase

Pre-Ordering Satisfaction Ratings

Ease of finding what you are looking for: 8.7
Ease of finding what you are looking for - 8.7 out of 10
How easily were you able to find the product your were looking for
Selection of products: 9.2
Selection of products - 9.2 out of 10
Types of products available
Clarity of product information: 8.8
Clarity of product information - 8.8 out of 10
How clear and understandable was the product information
Prices relative to other online merchants: 8.2
Prices relative to other online merchants - 8.2 out of 10
Prices relative to other web sites
Overall look and design of site: 8.9
Overall look and design of site - 8.9 out of 10
Overall look and design of the site
Shipping charges: 8.1
Shipping charges - 8.1 out of 10
Shipping charges
Variety of shipping options: 8.6
Variety of shipping options - 8.6 out of 10
Desired shipping options were available
Charges stated clearly before order submission: 9.1
Charges stated clearly before order submission - 9.1 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission

Post-Fulfillment Satisfaction Ratings

Availability of product you wanted: 8.9
Availability of product you wanted - 8.9 out of 10
Product was in stock at time of expected delivery
Order tracking: 9.0
Order tracking - 9.0 out of 10
Ability to track orders until delivered
On-time delivery: 9.1
On-time delivery - 9.1 out of 10
Product arrived when expected
Product met expectations: 9.1
Product met expectations - 9.1 out of 10
Correct product was delivered and it worked as described/depicted
Customer support: 8.7
Customer support - 8.7 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue

Top Selling Products from Sephora.com

Sephora Brand Make Up Show Palette

What it is:A makeup palette featuring the season's hottest shades.What it does:Create endless makeup looks with the Sephora Brand Make Up Show Palette. This all-in-one compact opens to reveal eyeshadow, blush, and powder on stackable, sliding trays,

$30.00

Bare Escentuals bareMinerals Get Started Complexion Enhancers ($136 Value) Get Started Complexion En

What it is:A seven-piece complexion-enhancing collection.What it does:If you love your bareMinerals complexion so far, take your beauty to the next level of radiance with bareMinerals Get Started Complexion Enhancers. We'll show you how going beyond

$49.00

Bare Escentuals Superstars Kit ($154 Value) Superstars Kit

What it is:A nine-piece color collection of 100% pure bareMinerals favorites.What it does:Celebrated by top beauty magazines and customers alike, Bare Escentuals Superstars is a set of award-winning standouts that lavish their natural beauty and unique

$60.00

Shiseido Skincare 1 2 3 - White Lucent ($70 Value) Skincare 1 2 3 - White Lucent

What it is:An introductory kit of Shiseido's White Lucent brightening cleanser, exfoliating softener, and hydrating SPF 15 lotion.What it is formulated to do:Shiseido's White Lucent system promotes the uncompromised clarity of skin. The ultimate in

$47.50

Bare Escentuals Get Started Kit - Fairly Light/Light ($181 Value) Light

Begin with the right foundation! If you hate the look and feel of traditional makeup, but you want to cover imperfections, redness, or other skin conditions, join the other seven million women who swear by their bareMinerals - the makeup that performs

$60.00

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