Ratings Key:
 = Outstanding
 = Good
 = Satisfactory
 = Poor
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Overall Satisfaction Ratings
 - Would shop here again - 8.5 out of 10
Likelihood to buy again from this store
- Overall rating - 8.5 out of 10
Overall experience with this purchase
Pre-Ordering Satisfaction Ratings
- Ease of finding what you are looking for - 8.9 out of 10
How easily were you able to find the product your were looking for
- Selection of products - 8.7 out of 10
Types of products available
- Clarity of product information - 8.7 out of 10
How clear and understandable was the product information
- Prices relative to other online merchants - 8.7 out of 10
Prices relative to other web sites
- Overall look and design of site - 8.5 out of 10
Overall look and design of the site
- Shipping charges - 8.3 out of 10
Shipping charges
- Variety of shipping options - 8.8 out of 10
Desired shipping options were available
 - Charges stated clearly before order submission - 9.2 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission
Post-Fulfillment Satisfaction Ratings
- Availability of product you wanted - 8.9 out of 10
Product was in stock at time of expected delivery
- Order tracking - 8.1 out of 10
Ability to track orders until delivered
- On-time delivery - 8.6 out of 10
Product arrived when expected
- Product met expectations - 8.5 out of 10
Correct product was delivered and it worked as described/depicted
- Customer support - 8.5 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue
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Media
Neutral
Negative