Ratings Key:
= Outstanding
= Good
= Satisfactory
= Poor
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Overall Satisfaction Ratings

- Would shop here again - 9.0 out of 10
Likelihood to buy again from this store

- Overall rating - 8.8 out of 10
Overall experience with this purchase
Pre-Ordering Satisfaction Ratings

- Ease of finding what you are looking for - 8.8 out of 10
How easily were you able to find the product your were looking for

- Selection of products - 9.0 out of 10
Types of products available

- Clarity of product information - 8.8 out of 10
How clear and understandable was the product information

- Prices relative to other online merchants - 8.9 out of 10
Prices relative to other web sites

- Overall look and design of site - 8.7 out of 10
Overall look and design of the site

- Shipping charges - 8.6 out of 10
Shipping charges

- Variety of shipping options - 8.8 out of 10
Desired shipping options were available

- Charges stated clearly before order submission - 9.2 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission
Post-Fulfillment Satisfaction Ratings

- Availability of product you wanted - 9.0 out of 10
Product was in stock at time of expected delivery

- Order tracking - 8.6 out of 10
Ability to track orders until delivered

- On-time delivery - 8.8 out of 10
Product arrived when expected

- Product met expectations - 8.9 out of 10
Correct product was delivered and it worked as described/depicted

- Customer support - 8.7 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue
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