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Full Review for drugnatural.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 0 Would shop here again
Overall rating: 0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 6.0 Selection of products
Clarity of product information: 5.0 Clarity of product information
Prices relative to other online merchants: 7.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 6.0 Variety of shipping options
Charges stated clearly before order submission: 8.0 Charges stated clearly before order submission
Availability of product you wanted: 0 Availability of product you wanted
Order tracking: 0 Order tracking
On-time delivery: 0 On-time delivery
Product met expectations: 0 Product met expectations
Customer support: 6.0 Customer support

by Online Shopper, Jul 01, 2009

I contacted DrugNatural about the fact that I hadn't received my order within more than a week and that I had already ordered and received a product from their competitor at a much lower price.

Store Response

Our prices are competitive. And like any industry, you can always find a better price elsewhere. As far as delivery of the order goes we try our best to process orders as quickly as possible, however, some times we run out of supplies, other times the manufacturers run out of stock or raw materials they process their products from which are dependent on weather conditions as they are all natural materials. On other occasions, sudden spike in demand creates a similar shortage such as in case of Resveratrol Ultra, Acai Berry Extracts and so on. As a result we are not able to deliver the products on time, 100% of the time. This is an industrywide issue and every one without exception is affected one time or other. There is just no two way about it. We hope we can do better.
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