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Full Review for drugnatural.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 8.0 Would shop here again
Overall rating: 8.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 8.0 Selection of products
Clarity of product information: 7.0 Clarity of product information
Prices relative to other online merchants: 7.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 7.0 Variety of shipping options
Charges stated clearly before order submission: 8.0 Charges stated clearly before order submission
Availability of product you wanted: 9.0 Availability of product you wanted
Order tracking: 9.0 Order tracking
On-time delivery: 3.0 On-time delivery
Product met expectations: 9.0 Product met expectations
Customer support: 9.0 Customer support

by Online Shopper, Mar 15, 2009

I had to pay some handling fees which I never had to before.

Store Response

This is a lie, an outrageous lie. We challenge the idiot who posted this comment to contact us and prove that we have charged him/her a handling fee. We have never ever changed any handling fee to anyone. And we do not have an option to a charge handling fee but we do have a few shipping options for a customer to choose from: Our standard shipping is $6.50 up to $100.00. Over $100.00, the ground shipping is free above $100.00. The customers can choose, at their discretion, 2-day air or overnight delivery by paying the actual shipping cost. We have many products that the manufacturers require us to ship overnight due to short life or due to contents being live bacteria or for reasons best known to them and we merely recommend overnight or 2-day delivery those specific products. Any customer who thinks that this is a handling fee is an idiot. A customer can override these overnight shipping recommendations which many customers do and can still choose standard shipping of $6.50 or free shipping if order is over $100.00 We challenge this customer for his idiotic comment to call us and prove that we charged hi/her any handling fee. What this country needs is a bill of responsibilities of customers similar to bill of rights.
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