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Full Review for Vanns.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 6.0 Would shop here again
Overall rating: 6.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 6.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 7.0 Shipping charges

Variety of shipping options: 7.0 Variety of shipping options
Charges stated clearly before order submission: 7.0 Charges stated clearly before order submission
Availability of product you wanted: 7.0 Availability of product you wanted
Order tracking: 7.0 Order tracking
On-time delivery: 4.0 On-time delivery
Product met expectations: 8.0 Product met expectations
Customer support: 6.0 Customer support

by Online Shopper, Jun 30, 2009

Need to update your system to take into account how long it takes to process and ship an order. When selecting shipping, the system gave me a date that was not achieved. I'm not surprised, but the system still misled me.

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