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Full Review for South Cypress Floors

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 5.0 Would shop here again
Overall rating: 6.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 7.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 6.0 Shipping charges

Variety of shipping options: 7.0 Variety of shipping options
Charges stated clearly before order submission: 7.0 Charges stated clearly before order submission
Availability of product you wanted: 7.0 Availability of product you wanted
Order tracking: 4.0 Order tracking
On-time delivery: 5.0 On-time delivery
Product met expectations: 5.0 Product met expectations
Customer support: 7.0 Customer support

by Online Shopper, Mar 16, 2009

staff was responsive and helpful in trying to help us stretch our budget.

Store Response

Thank you for taking the time to provide customer feedback, whether good or bad. We work hard to provide great customer support but see there is still room for improvement. Our logistics department has made great strides to provide quicker, more accurate order tracking (typically via email) but there still can be shipping challenges on complex orders such as this one. Still, we will try and learn from this order and get better. It seems we did not meet your expectations but look forward to trying to win your business in the future. Regards, South Cypress Support Team
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